Big Dan's Hamburgers — Restaurant in Indianapolis

Used to love this place, but the employees are rude. The food isn't as good as it once was. Last time I was there, I purchased a double big Dan, per usual, and my girlfriend wanted the chicken tenders. On the menu it says "large tenders". You get 2, for $5. I assumed, and told her that they would be large per the menu, and that their portions are typically large. For $10 you can get a decent size burger and fries... our order was up, and as I went to look in the bag to see if there was ketchup, the guy with one tooth, told me, aggressively, that it's in there! So I left. As I arrived home 20 minutes later, the chicken we ordered was not there. I called, they said they would give them to me if i came back, so I drove 20 mins back, and they handed me a bag, as I looked in and pulled out the chicken strips, they were hardly larger than a chicken nugget from McDonald's and flat, small is an understatement. I just spent 20 minutes driving back for two chicken nuggets that cost me $5. And still had 20min drive back. I complained about the size and they told me, "they are good size for children". I said, not my child, even at 6, those small "tenders" would not have been enough to be a snack for my child. I said I wanted my money back and didn't want the chicken, and that I felt ripped off for $2.50 per nugget. They said, no refunds, they can only replace mistakes. I said well, your mistake cost me 40 minutes of driving, and I'm not happy. They said sorry, nothing they can do. You can make a very annoyed long term customer, happy. But that apparently is something they can't do. I wont be back for my monthly burger ever again. And I won't recommend them to anyone either. I loved their burgers, but never again, based on customer service alone. I was furious at their mistake, and they all but...

Was looking to try a hole in the wall burger diner while in town, excited to try this from the pictures, and while it was pretty good it didn’t all go as well as expected. First time going I read the menu and nowhere did it say cheese when listing what was on the burgers, not being able to eat dairy I was glad that was one less thing to say. We ordered two big dans and two double dans, two fries, and a pop. Realized once I got my receipt that he had added and charged me for cheese on all the burgers. So I had to wait back in line to get the order cleared up. As I got to the window the burgers were already ready. I told him we couldn’t have dairy and didn’t order cheese for the burgers. He wrote down our order again. Him and the rest of the guys in the kitchen seemed annoyed and upset. He gave me our fries and we had to wait for our new burgers. Once we got those they didn’t have any toppings on two of them and one didn’t have any condiments. So I had to go back up again and ask for all the stuff that was missing from our burgers. After assembling what was missing from the burgers they were pretty good, smashed Patties with some flavor and huge size. Only downfalls was the Patties were kinda dry and they used miracle whip not Mayo. The fries were cooked well and not over salted. While it didn’t wow me I would try it again but I wouldn’t make a trip to Indy...

This is a classic smash burger joint. Less than ten items on the lunch menu. Food: The burger flavor is solidly plain. No seasoning and smashed. That's not terrible; I'm just speaking straight. The serving size is good. The sesame seed bun falls apart. Service: Expect a burger joint/diner. The lady at the register is exactly as nice as she needs to be to take your order. You get the distinct in impression she would also be great as a bouncer, pawn shop employee, mob boss, or BMV worker. This is not criticism; I just don't want you showing up expecting to be pampered. Atmosphere: Again, do not expect one of these trendy burger restaurants. It is a burger joint in a no-collar to blue-collar neighborhood.

Price: a bit steep for what you get. I ordered the double with fries, and it ran me over $11. Again, the portion was decent, but it's probably more like a $8-$9 meal, and even then, they should throw in a...