Pins Bar and Grille, Bowling and Event Center — Restaurant in Ithaca

Unfortunately I planned 2 of my kids and my grandsons birthday party here. I reserved 2 lanes and they said it came with a table per lane and I could have 20 people attended without getting a third lane. I took my family and friends in early to order pizza early, which they screwed up and I was charge $80!, after being settle for half hour and food/drinks ordered: they let us know we couldn’t have our two lanes side by side because they messed up. I agreed to give up a lane. THEN they told me I have to move my table across the room from my now 1 lane because the other people wanted my table! Expected to fit 15 people, cake, presents and 3 pizzas and 2 pitchers of pop on one tiny table! Plus causing my children to think they had to move their party! We looked like jerks taking everyone tables and lanes etc and people were vocal about it! We tried to just have a good time with the littles but it was awful!...

We had tanya as a server, ordered the prime rib special and loaded chips and cheese app. When she brought out the salads they were missing croutons and mine had tomatos that I asked specifically to not put on so she took both back to the kitchen and returned with our app. When she came back out with the salads mine was brown and wilted. Then she brought our prime rib dinners out right after....so we had all three ( app, salads, prime rib) in front of us at one time. It takes literally two minutes to throw together a presentable salad and maybe 6 for chips and cheese we waited a half hour and received everything at once and was horrible... through this tanya never once came back to our table to see if she could fix anything or even ask how it was. We will not come back...

Have ate at bar twice. Terrible experience both times. Last night waited 9 minutes before anyone ever came to our table. Then all 3 of us ordered burger and fries simple and fast at most places. 35 minutes later we received 2 of our meals, waited 4 more minutes for last meal. . It's Saturday night no excuse not to have help on hand. This was our second try first time we waited 40 minutes to be waited on. Owner gave excuse busy , we told him maybe him and wife should buckle down and do some work to help employees if not going to...