KFC — Restaurant in Jackson

I didn’t have any option for a less than 1 star rating. Placed my order at 8:24 was told it would be 16 minutes for spicy chicken. At 9:00 I’m still waiting for my order. Either they can’t tell time or customer service at this location is extremely poor. There was no sense of urgency. There were 4 to 5 people working and it took 42 minutes to get 3 bowls and 10 pc bucket. Then the dude the brings me the order tells me here like I’m inconveniencing him. No apologies for the poor service at all. Close it down send everyone to 2nd grade to learn to tell time and boot camp for customer service. If this type of service is common corporate will eventually...

Gave this location a 2 because of the fact, I purposely left my home early in order to get there before they closed. I arrived at 8:02pm and proceeded to the doors of the lobby and the young lady advised me that the lobby was closed and that would have to use the drive thrust. Mind you the drive thru was ridiculously packed and wanted to go into the lobby because I had problems with my order on another occasion at this location. I stay not even three miles from this location if that far. So I drove to the County line location since I was on my way to work. They're lobby was open. I would think the store hours would be more uniform being that is...

Not sure if management changed. Over the years the few time I have visited this location the food was okay. Service industry employees want better wages,but must also raise their on personal standards and work ethic. This is not about entitlement. The food I was sent home with couldn't have passed a health code inspection, much less corporate quality assurance standards . People it doesn't matter what you do, it is the quality and pride for not just passable customer service center but outstanding service with attention to the details. And yes corporate grievance line was contacted and photos...