Burger King — Restaurant in Jefferson Township

As a small business owner myself, I know how important it is to get things right, especially if there is a complaint. However, after numerous attempts to call and and express my concerns to management, it is clear they are not listening. I feel I made several good-faith efforts to get them to improve their service before leaving a negative review, but there have been no changes.

The main issue, indeed the only issue, is that the staff on Drive-Thru cannot seem to get an order right. From forgetting to provide straws with drinks (not once or twice, but as a matter of practice) to giving the entirely wrong order, I cannot think of a time when I have gone to this Burger King and have not had a poor experience. If you order a bacon croissanwich, you'll get ham or sausage. If you order french toast sticks, you may or may not get syrup. If you order onion rings, you may or may not get french fries instead. You almost certainly will never get napkins. Your coffee will never be prepared correctly.

Every time I have gone to this Burger King (which is not that frequently) I have called the manager to express my concerns. He has been kind, and has listened, and apologized, and offered me a free sandwich next time I come in. I do appreciate his willingness to make up for mistakes. But I don't want the free sandwich and have never redeemed that offer - I simply call because I am a business owner too and if I were to receive a complaint, I would work very hard to make it right, and make the changes necessary to see that it doesn't happen again. What I WANT is to place an order, have it delivered correctly every time, with straws and napkins. I myself have worked in fast food all throughout college, and I know firsthand it can be a tough job. But fast food chains have a system that's easy to follow and consistent from store to store. Providing a straw with a soft drink is first-day training stuff. To have issues like this over the year+ they have been in business simply says: "From the top down, we...

Place was filthy, showed up about ten minutes before shift change. The garbage cans were overflowing outside .Had two or three people in line ahead of us but everyone else took there's to go and we had to bus a table for ourselves to have a place to sit. As we ate there was a gathering and chatting session that involved a lot of who had the day off tomorrow and talk of the activities that would be enjoyed on Halloween that included a gentleman that I have to assume was the manager and after the shift change there was still no one wiping a table we finished our meals went next door to the convenience Mart attached for some jerky and beverages for the road we still had one more state to travel through as we returned to the car the garbage cans were still...

Update ..May 22, 2025 Just stopped for some hash browns and soda. Couldn't believe that they had all grown men very professional. The food still came out cold but to see these men in there , I think they see that this place needs some help. At least their trying to fix the problems. Good luck 2025...Food not bad this time. Chicken sandwich was over powered by the pickles . Biggest problem with burger king in general is the bag the food is given to you in. My bag had a large onion rings and chicken sandwich in it. The bag split in half, sending my food all over the floor. Chicken sandwich was wrapped nicely, Forget about the onion rings . All over the floor. Burger King Lets make the bags more heavy so we can...