Dairy Queen Grill & Chill — Restaurant in Jonesboro

I am absolutely appalled by the treatment I witnessed at the Dairy Queen in Jonesboro, Arkansas. In this day and age, it is beyond unacceptable for any establishment to refuse service to someone because they have a service dog. This restaurant's blatant disregard for the law and lack of compassion is shocking.

Service dogs are essential for many individuals to live their daily lives, providing crucial support and assistance. Refusing entry to someone with a service dog is not only discriminatory but also illegal under the Americans with Disabilities Act (ADA).

The staff at the Dairy Queen in Jonesboro showed a complete lack of understanding and empathy. Their behavior was not only insensitive but also deeply disrespectful to the individual who relies on their service dog. Such actions demonstrate a fundamental lack of training and awareness about the rights of people with disabilities.

I urge everyone to think twice before supporting a business that practices such blatant discrimination. The Dairy Queen in Jonesboro needs to seriously reevaluate their policies and staff training to ensure that no one else has to endure such humiliating treatment.

This experience was deeply disappointing and infuriating. Until the Dairy Queen in Jonesboro makes significant changes and publicly addresses this incident, I cannot in good conscience recommend this...

The girl at the counter taking our order, greeted us as we walked in, was friendly the entire time, and patient and helpful while my daughter couldn't make her mind up on what dessert she wanted. My daughter pointed out a couple on the menu but she wasn't sure exactly what they were. The worker explained in detail what each were, what they had in them ect. And as we were sitting at the table eating, using her down time (as were the only ones in at that time) she was going thru wiping the tables and chairs and picking up trash. She even checked on us a few times, making sure everything was good and seeing if we needed anything. Was very nice about and always smiling. No attitude or giving off the vibe that she didn't want to be there or being forced to check on us ect. As told us clearly as we left to have a great day. It was refreshing to see her being sincere about all of it and is not being just lines they're required to say to...

I’m pleased with this DQ. It’s close to my home so I visit frequently. All of my visits are great but my most recent visit was review worthy. I went through the drive thru for my order and was face to face with the most kind person I’d ever met. I was indecisive of my ice cream and she was so patient and supportive with all three flavors that I was struggling with. She told me what was popular and what her personal preference was. She even waited for me to try my choice and let her know if I was satisfied. 🙂 I went inside to tell the GM about how wonderful the staff had been and even she was great! She bragged on her staff and said that she is always so proud of the service they provide. When she praised her staff instead of herself, I knew then that the staff is great because the management is great!! Kudos to DQ, they got it right...