Domino's Pizza — Restaurant in Jonestown

My husband and I were leaving Lago Vista and placed an order for a medium pizza, to be picked up at the store in Jonestown. We arrived and there was a huge storm with hail. We pulled to the window and according to the mobile tracker the pizza was being prepared. The young man at the window let us know and told us to just wait. This wasn’t a big deal because we knew we were early. While sitting there we watched a lady get in her car to make a delivery. We both commented that it was terrible that she was getting out in the storm. We were still sitting there when she got back from her delivery and that’s when things went from chill to bad in a matter of seconds. She approached us very hostile and asked the name on the order. She then told us that the order was just put in the oven and that it would be another 25 min. We were very puzzled since the young man had already come to the window 10 min prior to tell us the same thing. She then insisted that we move because we couldn’t just sit there. At this point we had already been waiting 35 min. We obliged and drove around the parking lot… at 40 min we drove back to the window and she told us that she couldn’t find our order. At this point we had already began to place another order to be delivered from our usual store. We eventually got our medium pizza an hour later. This one individual made our chill experience one filled with hostility. She truly made us feel like we inconvenienced her...

I’m editing my review and giving it 5 stars! I ordered drive thru and when I got it home it was phenomenal! You guys blew me away with my pepperoni AND my extravaganza pizza. Lots of cheese but not too much. Perfect. The cheese bread was excellent too. You are by far better now. I don’t know what you did, but your employees deserve a raise. Excellent! Thank you!

Old review: I give 3 stars because their regular cheese amounts are not enough to cover a pizza. Y’all need to re-formulate. I got pizza with no cheese on some slices. That’s so irritating. You had one job. Everything else was okay for fast food pizza. You also charge for dipping sauce that should just accommodate a main dish like breads. The folks that work there are nice. I spent $40 for salad, medium pizza, cheese stuffed bread, and 1 dessert. I also could not order online for this specific location, I had to call and order. It’s okay if you are in a...

I placed an order online today 5/12/22 at 8:51pm and when I arrived to the store one of my two Philly cheese steak sandwiches fell out of the oven and fell on the floor that happened right in-front of my eyes and the employee named chad did not even offer me an apology he just said he needed to make another one . Anyways I waited there at the store for another 15 mins and nobody was watching the oven , and if it wasn’t because I yelled at them and told them my second sandwich was about to fall another “accident” would have happened …… worst employees ever and worst guest service!!! They need to put more attention on what they’re doing … I am pretty sure that if I had not witnessed when my sandwich fell on the floor , they would have boxed it right from the floor and hand it to me!! And again no apology was given to me or neither offer me a discount for that...