Subway — Restaurant in Kansas City

Decided to spend the day after Mother’s Day walking around with my dog and thought it would be a nice lunch to order subway on our walk and then walk it home. I arrived to subway and no worker was in the lobby, I found the smallest cup and began to fill it with water for myself and my dog. I finally see a worker come out from around the corner and she sees me with this small cup and ask me if I just took it. I said yes I did I just filled it with water though and I had an online order. She then reads the order and sees I didn’t purchase a water. PAY for a water cup? I said oh I’m sorry this was the smallest cup I saw I would love a water cup instead. She says no we don’t offer water cups. That’s the cup you get but you must pay $1.60 for it. For a water? Scam company. They’re obviously trying to “not offer” water cups to then in turn force people to pay two dollars for a water AFTER I spent $13 on a most likely mediocre sandwich and I’m drenched in sweat from the heat. Hope their profits soar LOL treating people like that over water is...

No1 knows how to correctly make a sandwich no1 knows how to use the register on multiple occasions the deserts are always stale I have even found a few expired items in the refrigerator & there's also wired music playing that I can't never understand... The Asians or Indians need to do ALOT BETTER...the only service they get is from campus students because they don't drive or ppl that come for the campus events other than that PLEASE...

I ordered online to avoid the screw ups, they couldn’t have even read my toppings, also to add insult to injury they kept hanging up the phone every time I called.If there was a way to give -1 I would

So after returning to the store, I mentioned that someone kept hanging up the phone and the clerk, proceeded to let me know it was him...