Domino's Pizza — Restaurant in Kansas

I recently placed an order through the Domino’s app for carryout — an XL half pepperoni and half cheese pizza. When I arrived at the store, I was handed only a large pizza, not the XL I ordered. Once I got home and confirmed it wasn’t what I ordered, I politely called the store to let them know.

The associate I spoke with immediately became rude and dismissive, insisting they don’t carry XL pizzas. I calmly asked why this wasn’t communicated in the app, when the order was placed, or even at pickup. Instead of addressing that, the associate — who identified himself as the manager, Scott — continued to be unprofessional.

Eventually, he offered me a credit and apologized, but only after I said I would escalate the issue further. My husband later called to claim the credit pizza so our children could have lunch. Unfortunately, both the original pizza and the replacement were unappetizing and disappointing.

I understand people may have bad days, but the lack of professionalism, miscommunication, and poor food quality made this a very disheartening experience. I hope Domino’s takes this feedback seriously and improves both customer service and order accuracy...

Delivery driver said she was going to put my food on the ground because she attempted to call me from inside of her vehicle . I couldn’t answer my phone because I have a toddler and a newborn I had to pertain to in the time she called me (She didn’t even come to the door ) she wanted me to come down stairs Because she said didn’t want to come upstairs because of the snow . This matter is going to be escalated because that’s not how you talk to customers. If you willingly tell me to my face you are going to put my food on the floor and attempt to do so . Only god knows what domino’s do to people food my toddlers is the reason why I order dominos And for her to say she put our food on the ground is ultimate disrespect & not good for customers she need...

Well, this was a 5 star review because I had nothing but great things to say. Today the food was just ok and left me with no reason to not go somewhere else. I think they got a new cook and our pizza ingredients were pretty skimpy. We pretty much always get the Extravagannza and it's always has plenty of toppings like the name would indicate. This evening this wasn't the case. We have only gotten chicken here twice which is usually the BBQ wings. First time the wings had no sauce, this time there was some sauce drizzled on them but they weren't very good. The spinach Fetta bread was the only thing that was good as always. I hope this is just an isolated incident and I can change it back to a 5 star...