Hibachi Xpress — Restaurant in Kent

Ordered food last night because people in my house weren't feeling well we got one dinner. Paid extra for shrimp steak and scallops. Got home realized that it was chicken instead of shrimp. Called to see about getting it fixed was offered a fee entree to replace mine if I wanted to come back the next day.... I was. Offered this I didn't ask. I was greatful said thank you the next day. I went out let my son door dash so he could get a meal as well. Called was told yes they saw that there. Ordered two meals was give a total of 23 for one meal .. expensive because we got extras I'm fine with that. When we showed up to pick up our food we were told that the employee didn't have the right to give us that ( there were 2 people in the shop) that she I quote doesn't make enough money to pay for a dinner and we would either pay for both our meals and he would hook us up a little on the shrimp or we weren't getting our food. I will not be returning. Not only does he not stand by his employees or their word but obviously doesn't value them enough to pay them enough to eat at his restaurant. I tried to reason with him about being told several times that this was offered to me that I didn't as for it. Nope. The food was mediocre at best. But hey I figured it was fast food and until today they seemed to value their customers. Kent has many other wonderful restaurants like kenko toko and such much better food similar price and doordash delivers from...

I spoke to the person who answered the phone and there was a misunderstanding regarding an issue I had. The person answering the phone (I’m assuming the manager or owner) was so completely rude and unprofessional!! He was gruff with me, while proceeding to yell at me! He then called me names, including a liar, while continuing to yell at me, regarding a misunderstanding. I’ve never been treated so horribly by a place of business EVER. At that point I hung up, as I didn’t wish to continue to be yelled at or being called names by a place of business. He actually proceeded to attempt to call me back TWICE, likely in an attempt to yell at me further and I declined both calls. When I didn’t answer after his 2 attempts, he went one step further and tried to call me on his cell number! Thats harassment and that’s CRAZY!!! What business acts like this and treats customers so horribly?? A misunderstanding leads to this type of meltdown? Yelling, name calling customers? A place of business thinks it’s ok to harass people????...

Zero stars wouldn’t even capture how horrible our experience was with this restaurant. We ordered dinner here to celebrate my grandmother’s 78th birthday. My mom, who has a seafood allergy, forgot to mention it on our DoorDash order, so she called to let them know. The rest of the family loves seafood and ordered it for themselves.

But instead of understanding, the woman on the phone insulted my mom, called her ‘crazy,’ and hung up. Moments later, the manager called back, yelling and cancelling our order altogether, saying, ‘Why would you order seafood with an allergy?’ without giving my mom a chance to explain that only she has the allergy, not the rest of us. When I called back to clarify, I was met with more hostility and told, ‘We’re not cooking for you people,’ before being hung up on again.

This was shockingly unprofessional and unbelievably rude. Needless to say, we’ll NEVER eat here again. I wouldn’t wish this experience on anyone, especially not on a...