Dunkin' — Restaurant in Kentucky

I have gone here so many times and it’s never good yet this is the only Dunkin close to us so I keep hoping I’ll get lucky I always order mocha iced coffee twice they have not put any mocha flavoring in it it said it on the ticket but after looking at the bottom of the cup realized they forgot! then another time I went they were out of everything and the cream cheese was expired so they had none to serve there is always like one worker so getting anything takes forever and I feel sorry for that one person having to ring everything up and make it! Also got a sandwich one day and half the crosont was missing like dang it’s just never a good excperience unless I micro manage everything to make sure they fix it before I leave! Get some more help there should never be one employee that’s a major safety hazard! Guest can’t have good service when one employee is struggling to do it all! They don’t seem to care about guest service manager offered no compensation when I was charged for things they ended up being out of she didn’t even seem to care refunded me and walked away next door to continue whatever she was doing leaving her employee...

How is it allowed that the manager is more concerned about selling her home baked goods,than selling donuts? When I'm asking for donuts,I don't need to be told to buy her cookies or cupcakes every darn time and pay with cash app! That stuff isn't even labeled! Maybe bake more dunkin products so the case won't be empty by 8:30 am every morning. You see the crew struggling but you rather just stand there on the phone ,having a small talk instead of helping. ? Seems like the crew is not treated nicely when they try to get her, to actually help! Also,if she wouldn't have her earphones in all the time,I wouldn't have to repeat myself 10 times! And God forbid you make a mistake on the app and ask if you could switch to something else! She makes you feel very uncomfortable and talk down to you....

Worst, I’ve been there a total of 2 times. First time I went in for coffee and donuts, but got no donuts because they were already out. The coffee I got wasn’t made correctly and still had chunks of powder in it, so I decided no more specialty drinks for me. The second time, I go for donuts only. I got there and it’s only been maybe 1 hour since they opened, but no donuts again. I ask why no donuts, they said “oh we don’t have any, we won’t till our baker gets here...