The Watering Hole — Restaurant in Laguna Hills

This past Saturday, we were the only couple in the restaurant the entire time we dined. There were many unbussed tables as well as places with dirty glasses at the bar. The manager was eating with an employee at the table next to ours. He stated, "the server will be with you" and continued to eat.

The food was good; our server was friendly and attentive. We paid the bill and my husband took our receipt, but apparently forgot to also take his credit card.

On Sunday (SuperBowl) we returned to the restaurant (no one was there at noon), and then returned at 2:30 when we spoke in person to the same manager who was on duty on Saturday evening. His response to helping to retrieve the credit card was, "I don't know about that, you will have to come back when the server is working. I don't know where he would have put the card." We left our phone number so the manager could call us...we got no call. Needless to say, we contacted our Visa representatives.

To say this type of service is below the standards of Nellie Gail is an understatement. Take care of your patrons as it appears that there is not a lot of us utilizing...

Locals just call this place "The Hole." Let's face it, it's pretty awful.

A couple of years ago they tried to improve the menu but ingredients are still abysmal and the ambiance is lackadaisical. It seems they put profit before performance and if this place is still in business in 5 years I will be...

Although staffing can be sparse from time to time, everyone is friendly, eager to make the experience a pleasant one, and focused on providing a quality meal . A real treasure for those of us fortunate enough to live in Nellie...