This review only pertains to the hostess at the front who we've been told has worked there for years.
We arrived promptly for our reservation for 4 on a Saturday evening. We were greeted by two hostesses. One was very friendly and the other extremely crabby. After being seated our drink order was immediately taken. When it arrived our waitress accidentally spilled a very large beer on our table which doused us all in beer and shattered glass. She was mortified and began cleaning up the mess. The very crabby hostess came over and literally pushed her out of the way and berated her. We sat there frozen not knowing how to move due to the tension and the broken glass. The crabby hostess then screamed "MOVE!" to us.
Our waitress continued to serve us at our new table and was extremely apologetic. In the middle of taking our order the crabby hostess came and interrupted us (mid sentence) then told the waitress to go serve a food order before helping us. Seriously?! What is this woman's problem? We were dumbfounded and felt so bad for our waitress.
The food came but is was hard to enjoy due to being wet and smelly from the beer. We were offered no discount and were also charged for the spilled beer and it's replacement.
We will return to give this place another chance in the future with the hopes of better service.
Ranchero - if you read these reviews you need to do something about that hostess. Teach her some manners AND customer service...
Read moreEttlin’s founded this supper club and focused on the important elements of a superior dining experience…..and it still shows today. No pretension here, just quality, fresh ingredients that are prepared to maintain the legacy of their founders.
You will want a reservation so you can be assured of selecting from the fresh daily entrees featured on their menu.
Worth the drive from Minnetonka!
Incredibly friendly and attentive staff and customers, including many regulars (thanks to Guy from Burnsville for greeting us and sharing his experiences as a regular who introduces others to this unique experience).
Authentic German food, true to our experience in Munich! You can taste the difference of scratch-made in all they prepare, especially their daily features and a demi (gravy) that we wanted to sip like soup! Several Paulaner beers to chose from and a full bar.
Many non-German options, including excellent steaks, seafood and Swiss-inspired entrees.
This unique dining experience brings influence from other parts of the world and combines it with the hard-working Minnesotan personalities….friendly, yes, but working hard...
Read moreWe were a party of 12 on Friday night at 6:30pm last weekend. I had low expectations due to our party size but they put 2 servers on us and they knocked it out of the park. Everyone loved their food, except the only thing that wasn’t a hit were the BBQ ribs. The meat was cooked just right and tender, but nobody cared for the BBQ sauce. But all the food came out piping hot and all orders were done to perfection. Hash browns are crispy and good, super hot, and buttery. Au gratin potatoes were good too. We all like medium rare steaks and they were perfect. Recommend Rudy’s Signature Steak, fabulous filet! Some of us had special requests after the orders went in but they didn’t miss a beat. Salmon was a big thick filet that looked great and I will get that next time. My husband had the German food, pork schnitzel and loved it. The spaetzle was good but I’m not used to cheese on it, I’d tell them no cheese next time. Some people might like that though. The servers there were running at high speed. You could tell they were working hard. We tipped well as they deserved it. We look forward...
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