Waffle House — Restaurant in Laurens

3 stars for effort. As a truck driver who frequents this area I have been an off and on again customer at this WH for the last 4 years. The owner has made multiple efforts in changing this place. I don't know the owner/manager, but I have seen the changes. I mention I don't know the owner for a reason. That reason being they should not be managing or own a WH. Not saying get out of the food industry, or anything, just not WH. With that said I am pleased that they have applied effort over the recent years, none good, but clearly they see failure and make changes, and that's better than most. The manager could be just too young therefore lacks experience, went to the wrong school or had the wrong teacher, who knows, but I applaud the effort. My first time thru here was perfect, a little after the scamdemic started, I was eating here twice a month, they had no restrictions and operated like normal... Something changed on my schedule so I needed to do to go orders. Well I learned that the first change was they couldn't do to go orders because the excuse was the containers were too expensive. I didn't believe that, so I assumed they were just too busy and I didn't order anything and moved on, tried again the following week though and same excuse, that was the excuse for the next 4 attempts, so I stopped going there altogether as there was another WH just 40 min down the road for truckers and they were operating normal. A year later I decided to try again. To my surprise they just weren't open at night, completely closed at night. Again I attempted for 4 months to stop at my night shift and still closed at night, so I stopped going again for another year. Well, I stopped here this morning about 345 and they were open, but they had a takeout window and the store locked. Decided to try it anyway although I wanted to dine in. I ate there in the parking lot, but they charged me a "to go fee", not only that I was the only one there as a customer as they had 3 staff inside. My chicken sandwich took 25 min to make.. odd... So again I appreciate the effort in trying something new again, first save $ on not doing to go orders because the plastic was so expensive, 2nd just closing altogether at night for the night workers, and now this forced to go fee even though I ate there. The food was good as expected and the sweet tea was on point as always. But eating in the parking lot in a rural area while not providing security, is a lawsuit waiting to happen with all the coyotes, bears, bobcats, and so on in the area.. plus charging me a to go fee. This is my last attempt to go here. I was able to get a free meal as my bank reversed the charge completely because they can't just reverse a to go fee for food I actually ate there in the parking lot since I was forced to as the doors were locked, this constitutes as fraud they said. The bank did say they wouldn't reverse future charges as now I know they do this as a business practice, if it happens again it's on me. Well, no...

Sep 20, 2024 12:30pm lunch time This is the second time I’ve ate here in two months. Both times it’s been a lousy, Lousy not worth eating meal. The food today was served lukewarm, my ham cheese and onion omelette was overcooked and the ham was hard, the cheese was a hard blob and I didn’t even taste one onion. The time before this the food was of the same quality. Both of these meals were definitely not cooked up to the regular Waffle House standard that I’ve ever received in the past and I’ve been going to Waffle House for +30 years. I love to hear background music but this music was so loud I was not even able to have a conversation with the friend sitting across from me, Our appointment eating together was to have a conversation and catch up because we hadn’t seen Seen one another in a while so that was aggravating. Then the air conditioner must’ve been broke because it was awfully, awfully hot and the air inside Waffle House stunk to high heaven because there was no circulation of air and your eyes burned. Never once did any of the waitresses ever come around to see if we need our drinks refilled. Most times I love the food and enjoy my experience at Waffle House, but not this one, guess I’ll be going to one north or south of me from...

Went kinda late with a few friends. We ordered drinks when the waitress finally came. Her name was Caitlin. She approached with an attitude off top. At this point and bc we have seen to many waffle house incidences we ask for to go cups. She gives our friend a to go cup of soda then 10 mins later she finally returns take the coffee cup out my friend hand pour his coffee out then sit a to go cup on the table. Still haven't took our order and it was very few customers in there. Finally she come back to take our order and my friend ask why she was being so rude and why she took his coffee he was drinking? Before I knew it security running up on us and she is blatantly saying to our face I'm not serving them with her nose turn up. Idk if she is racist but the way she treated us as if she was. Then the racist security guard that watch her take the drinks and pour them out approached us like we was the problem. I basically had to break out the slave manual just to eat. Yes sir no sir yes ma'am can I please just get chicken waffles and cheese grits. Luckily Dana came over and took our order after the racist refused to serve us blacks. Dana hope u enjoyed ur tip and thanks for do8ng a great job and standing up...