Alex's House of Pizza & Subs — Restaurant in Lawrence

I only asked when I went in past the MASKS REQUIRED sign, if the unmasked man had worn a mask when cooking my food. He said no, and I stated that I no longer wanted the sandwich. He threw my sandwich on the floor and yelled at me through the entire refund transaction ( I only wish I was exaggerating). He threw it and said, " It doesn't matter because it's not your sandwich anymore." The kind woman I have always dealt with came over and defended her son's choice not to wear a mask while he told me to call the health department. I have frequented Alex's since I moved here. I can't anymore. I'm seriously weirded out. It's a simple call. I know its uncomfortable. I have to wear one at my place of work. I won't eat anywhere that doesn't require their employees to wear masks as they require their...

Alex’s pizza is a local shop to where I work. They’re always quick and efficient and make for an easy option. Not necessarily over the top warm-feeling people, but very nice nonetheless with impeccable customer service. I once thought they had forgotten my buffalo sauce, when I went back to get more they told me exactly where it was in my bag but still gave me extra to be sure. Sure enough, when I got back and looked through the bag again, the sauce was exactly where they said it was. It was great to see that form of credibility yet also still giving me more to make sure I was a satisfied customer. Chicken is to...

I use to love this place and ordered regularly. Now the place is either always closed, canceling my order on me last second (why take it if you won't make it?), or just giving very poor quality food. I've ordered a hot sub and have had it be burnt on the outside and cold on the inside. Not to mention the prices are just way too expensive for what you're getting. Plus the lady who works there seems to be mad every time you...