Alright. I understand when a business is understaffed, and looking for help in today's world can be a daunting task. We sat down with our family of six to enjoy a much needed reunion. We all ordered a traditional breakfast. Four orders of french toast with bacon/sausage, eggs and crispy hashbrowns. We also had two orders of pancakes with eggs, and bacon. Service was decent, and I had decent hope for the place. Our family local here has been here several times and loved it, they're regulars.
Then it fell apart. Every single item of our entrees came out cold. The butter on the french toast would not melt, nor the pancakes which were, at best, lukewarm. We informed our waitress thinking that this could be remedied. Microwave the french toast/pancakes, and remake the proteins. This wasn't an option. The waitress said she could microwave it all but could not have anything remade. Thus, she storms off. We are then greeted by a lady wearing an apron who presented herself in the manner of an owner/manager/cook. She said the food came straight off the grill and to our table, and provided no further options. When we expressed our concerns, she simply told us they could not remake the food and left without another word. We were deciding to pay half of the bill for those who ate their cold food, and not the other half. After several minutes, our grandfather got up to ask what was going on... apparently they voided the check, and were just going to ignore us the entire time.
We left a $20 tip, despite the way this was handled. It was incredibly disappointing.
I won't return, and wouldn't recommend...
Read moreUpdate: ⚠️FAMILIES BEWARE⚠️ After spending hundreds of dollars over the passed couple months at what we thought was our new favorite spot, our family of 6 will not be returning. After a day of hiking several miles with our teen and 3 kids under 10 years old, we decided to eat at Ann's. Despite the pickle o's being so spicy my Littles could not eat them and them not having enough food to fill all my kids orders, we had a great experience and enjoyed our food. This all came to an end when I was handed the bill and was told I didn't need to worry about tipping because she added 20% gratuity. I will admit I was a bit shocked by adding the group gratuity, because as a server when I was younger, I always waived it for families and applied it when it was multiple checks/parties. However, it was the implying I was not willing and/or capable of tipping that upset me. My husband on the other had was thrilled she did not want the 25-30% I like to leave.
I am leaving the 5 stars from the previous review, because I don't think a rude mistake should take away from the restaurant. But, I will choose one of the many options in Medicine Park from now on.
The food was so good! I definitely recommend the old fashioned hamburger. My teen son got the large, and it was huge! So much flavor! And the staff was super nice....
Read moreI had heard such great things about Ann's Country Kitchen, but our experience tonight was not great at all. The steak fingers I had were tasty, but they came out only warm, not hot, and the mashed potatoes were cold like they had been sitting out for a while, and the gravy was barely warm. The Indian taco fry bread wasn't fully cooked and the meat on it was like a less flavorful taco bell meat. It was also just barely warm. The salsa tasted like ketchup with a few seasoning. The fries, mac and cheese, and corn dog my kids had were also barely warm. Our lemonades were watered down, the cheesecake had a funny after taste, and the coconut cream pie didnt have hardly any coconut flavor to it. We aren't picky eaters, and we were starving, so we ate it, but a waitress never came by again to ask us how we were, how the food was, or to refill our drinks. When we went up to pay and ask for pie they seemed annoyed by us, and when we found out they had sold our original pieces of pie to others, they seemed even more annoyed that we were taking a bit to decide on other flavors.
The only reason I am giving 2 stars is because it was a clean dining area, and we had had their pies before and they were tasty then, unlike tonight.
We will not be returning and we will not be...
Read more