Burger King — Restaurant in Leary

I went thru the drive through. There were no cars ahead of me and none behind me. I was 1st told it would be 3 mins on the BK Big fish which was fine. Then someone behind the boy at the window said something he the boy said, "Oh, well, nevermind but could you go ahead and pull up to the white line?" I did. And I sat there for 12 minutes! I didn't want to go jn bc I had both of my dogs in the car but I went in and told them their 3 min wait has been 12 mins so far. They were ALL standing around talking. Not a single one was working and there were no other customers inside nor thru the drive thru during all this time. They found my order in the microwave!!!! I told them if I didn't have my dogs sitting in a hot car, I would make them remake my order. I should have just gotten my money back bc the food isn't worth eating. It's cold and soggy and on top of that, they didn't get the order right. I guess the little boy at the window thought it would funny to make someone want until they finally came in to get their order. Well, guess what? It wasn't funny and I hope when the manager sees this, something is actually done about it but I won't hold my breathe. I won't be back though, that's a fact. To the little girl who gave me 2 free pies, it was appreciated but sadly 2 pies doesn't make up for my only meal of a stressful, busy day being...

I got to the store about 8:50 pm through the drive thru for my mobile order I go to the speaker tell the lady my name for my mobile order and she told me to pull around to the window, she gives me my drinks and tells me to pull up and wait and I noticed she gave me a medium Dr Pepper and I ordered a large so I went inside and got the right drink then go back to my car to wait for my order and 40 minutes had past and they still had not brought out my order and I seen several people walk in and out with there food, so I go in and ask them what was going on with my order and they had no clue and completely had forgotten about it and the girl named Lexi was rolling her eyes and talking under her breath and was being rude the entire time and she proceeded to say I’m clocking out and going home which she did . I asked how long my food had been sitting they’re and all the man and other girl could say was they were not sure Then girl tried to hand me me food which had been sitting there for almost an hour and wouldn’t even re make my cold food, and when I asked who I could contact to make a complaint they refused to give me the information and told I them I would come back the next...

I Went to Burger King drive thru in Hooks Texas on my way home from work and I must say Shawna that’s in the drive through she is the best I’ve seen around lately. The young lady took the order was very nice & accommodating. I had 3 separate orders & she didn’t flinch at that. She repeated it all back & was very efficient She then had me pull up to the 2nd window where she took the money & gave us our food she was very nice & accommodating and had a big smile she was apologizing for the wait but I had to let her know it wasn’t a problem because she still had me ready to go within 3 min of me being at the window and the 2nd night I came she had my bag out the window before I even got pulled up and got my money out It was such a pleasant experience that I will go back to that store again and I hope she’s the one that serves me Employees at other stores could learn from this lady and the ones who made the food those 2 nights because I went on opening day around lunch and I swore I wasn’t coming back however I decided to give it another chance and I’m glad I did because Burger King is my favorite and I’m glad they opened close to my house. Keep up the good...