Arby's — Restaurant in Lee's Summit

SO DISAPPOINTED! Really like Arby’s roast beef sandwiches so thought I would try the new smoke brisket sandwich. Of course the one on the commercial looked wonderful. But what I received was nothing like the two inch thick commercial sandwich. One layer of sliced brisket that was very chewy. You could barely bite through it. Just ridiculous to serve a customer something like this and then Charge $11 dollars for it. My daughter’s ham and cheese was much better and cost half. Won’t be getting the brisket again. Just FYI this Arby’s is located on 150 hwy just west of 291 hwy. Not the first time we have been served disappointing food at this location.

UPDATE: I don’t know why I keep going back, hoping the previous trip was just a fluke. Today (9/15/25) ordered the Large Italian Sub at the drive through. I was the only one in line and as soon as I got to the window it was handed to me, so it was obviously not made fresh. My seasoned fries were 1/2 inch pieces that come at the end of a bag, and the sandwich didn’t look at all like the one in the commercial. Very small sandwich with little on it. A Subway sandwich would have been better and cheaper. See the pictures. I will not be going back to...

Never thought I would be called a liar by the employee who said is name was "William short ". I had to go in because the drive through line was not moving... So after 10 min of waiting I went in to order and this was a BIG mistake, after walking in I realized the issue was not 1 of the 4 people had it together behind the counter, I finally got to put an order in and after getting my drinks I waited 10 more min and still didn't receive my order, I had to ask for a refund because I had to go to make an appointment. I explained to the girl behind the counter that I had entered the drive through at 11:40am and it was no 12:10pm that I could wait any longer then Mr. William Short said I hadn't waited that long I stated again that I did he then states again that " no she didn't" at this point I was becoming very upset being called a liar, I told this worker that this wasn't up for debate and I will not argue this with him he then says" i wasnt talking to you I was talking to her so" I asked for his name and waited again for my refund then got the hell...

Every time I go here, they are out of a food item. Be it brisket or mozzarella sticks, it is always something. I was not going to return but I received some coupons in the mail and decided to purchase dinner for my family who was visiting. I took a few coupons with me and asked at the counter if I could use more than one. I was delighted to find out that I could do so. However, it was a comedy of errors. The CSR could not figure out how to spell my name even after I repeated it three times and spelled it-- it is only 4 letters long. On my receipt it said ERSE, nice try but not quite. The CSR attempted to give me an incomplete order-- missing two orders of fries and the au jus for the French Dip & Swiss sandwiches. The manager retrieved my fries while the CSR fixed two containers of au jus. I had to ask for Arby sauce because it was not offered. After this fiasco, I made it home only to realize I was not given any marinara sauce for the mozzarella sticks. At least I know I can expect some type of failure here on a...