Brick's Pub & Grub — Restaurant in Lee's Summit

2 reviews in 1 6/22/24 1st review The service is TERRIBLE! Saturday night not a lot of the girl bartenders came to a certain area of the bar. Which is COMPLETELY understandable for how busy they were, but the “bar back” did come over several times. How do you know if they are a “bar back” or a bartender? When asking for a drink, he just looked at me with a dead stare? I had no idea the difference, I might’ve asked him three or four times for a drink, and when he finally got the courage to respond, he was so rude, disrespectful, out of line, yelling at the top of his lungs, and said “what do you want? I am not a bartender what do you not understand about that? You have asked me three or four times for a drink. I am a “bar back” I cant serve drinks stop asking me for a drink.” It was in the most impertinent way you can think of! He also tried kicking me out of a bar for asking him, who was behind a bar for a drink? I said I’m so sorry, I had no idea you weren’t a bartender. Everyone around me looked stunned, I immediately left. That is NOT how you should respect a woman, let alone a customer.

7/19/24 2nd review I didn’t know you could get kicked out of a restaurant/bar for writing a google review? Is that a legit thing? The bartender, Maddison Foster refused to serve my sister and I drinks after being there for 2 hours on Friday night. We had already been served by the other bartender when we first walked in. I guess it was because I wrote a honest google review 6/22/24. It is about my last experience I had encountered. She continued to clap in my sister and I’s face 3 times screaming “you can leave” “you know what you did” on repeat. She said I could go tell all 77 of my family members as well not to go into Bricks. She didn’t seem in the right state of mind at all. All I said was “ok” and we left. I sure will tell all 77 of my family members, my parents, aunts, uncles, and cousins. Little does Maddison know I only had 1 quirk, the entire night, and was drinking water go check the surveillance cameras. I just like to dance, and be with my family sober or enjoying a couple cocktails. That is the only reason I ever stepped foot back into that place again. Any owners who get the pleasure of reading this, please let me know if you have any questions...

I dined at Brick's for the first time with my mother for a sporadic late lunch. I thought the interior had a nice classic pub feel with unique artwork and signage around. We got there before the dinner rush so quite a few tables were open. I was surprised no one really greeted us when we came in or told us where to sit so we just grabbed a booth. It took quite a while before a server said she would be right with us. It took another 10 minutes or so before an off the clock server brought us waters, to my dismay with a straw in it when I had asked not to have a straw. We were finally brought menus and decided what to eat. The initial server who greeted us came back to the table to take our drink orders. She passed our table when bringing my mom's drink. Before we could order food she left and said she'd be back.

I felt a bit bad for her because it seemed like she was the only one running the floor, carrying away dirty dishes, taking orders, even helping with drinks behind the bar. Still though, it took quite a while longer before I could order a drink and we were able to order food. The food came out quickly and honestly was better than I thought it would be. My mom and I shared the veggie sandwich on a lightly toasted rye bread with a side of sweet potato fries. I thought it had a good balance of flavors and was prepared well.

When we were ready to go we had to flag our server down to ask for the check. She accidentally passed our table again when bringing the check. It really seemed like we had just been forgotten throughout the whole meal. We noticed the table in front of us had sat down after us, ordered drinks and food, dined, paid, and left before we even got our check. It just seemed like from start to finish we weren't a priority and that was very frustrating. Despite the food tasting good and enjoying our drinks when we finally got them, I wasn't impressed overall. For future, just a little more attentiveness would have given me reason to give it another try but will likely not go back to Brick's again.

*Update- in response to comment below. Thank you for responding to this experience. We dined on Saturday February 15th, around 3:30/3:45 is when we got there. I...

My friends and I love coming here for the music and the crowd. However, the staff is HORRIBLE! The bartenders are very rude and aggressive, you will wait in line (which is understandable) and finally make your way to the bar. They will look directly at you and say “I am not taking your order” and take the order of the people behind you. It almost seems like they want to take orders of everyone they know first rather than people that have been waiting their turn. I’ve watched the staff scream at people in the bar, curse at patrons, put their hands on people, and celebrate their own bad behavior. It seems they are more interested in getting praise from getting people kicked out then taking orders, getting tipped, and the people trying to have a good time. Been to plenty of bars that have to kick people out, it never seems necessary to physically assault or verbally assault people to remove them from an establishment. You really need to reevaluate you training procedures, or your serving staff overall. Let’s be real, it’s a Lee’s summit bar displaying this behavior consistently…haven’t noticed this at any KC establishment in a while. Very disappointing because it can be great if staff can get...