Burger King — Restaurant in Lee's Summit

Hello! I just wanted to make everyone aware of a situation that I just encountered, and warn anybody who made frequent the Burger King in Lee Summit. This incident occurred about 2:45 PM on July 29th. I’ll list the address below: 850 N. E. Wood Chapel Rd. Lee Summit Missouri

Today we stopped in to grab some quick food for our family, and ordered our son a kids meal with a milk. The milk was extremely pungent and spoiled, however, not expired. When I went inside to discuss the matter with staff, the only resolution was to replace the drink. The woman behind the counter visibly gagged when she smelled it, but her manager manager insisted that nothing was wrong. I just wanna make everyone aware of things like this so that no one, especially a child, gets sick. My assumption is that there is something wrong with your cooler, or it is not being stored properly. We normally do not taste the milk before we give it to our son, but thankfully, this time we did. What makes matters worse, is it the staff was so indifferent to the situation, unapologetic, and when I expressed my concerns of other children, possibly getting sick, she said: “that won’t happen, but you have a good day.” This just concerns me that they’re not gonna take this matter seriously. I just wanted to make people aware in case they are in that area. I did report this matter to the...

They have gone downhill the last 2 years. I used to bring my babies to eat here often but last year the store tanked. They are always short staffed so you don’t know when or if the lobby will be open. I think the problem is they choose people who just don’t want to work or people who don’t care about the job. The employees that are there are ALWAYS rude and disgruntled looking. They almost always forget something/ get the order wrong. The staff always rushes you when you’re trying to order, the food is always cold. Today is my last time coming. I order 4 of the your way meals they asked me what sauces I wanted. The employee with one tooth (not to be mean) insisted we had our full order when we hadn’t gotten our drinks we didn’t want to hold up the line so we drove back around. They hadn’t put any sauces in the bags for our nuggets the girl had the NASTIEST look on her face and turned to the manager and said “They just asked for sauces” like the money for them is coming from her paycheck and as if she had already given us sauces in the first place. The other employee went outside and started smoking cigarettes. Just...

I sat at the drive-through speaker for five minutes, not exaggerating, before anyone took my order. I ordered two ham and cheese croissants with no egg and an orange juice. I then sat at the drive-through window after I paid for another 10 minutes before my order came out. I could see one employee running around, like crazy, and another employee standing by the drive-through window doing nothing. When I finally got my food, it was cold. I could tell there had been no attempt to warm it because the cheese slice was still completely intact, was never melted at any point. I received a Capri Sun apple juice because they were out of orange juice. It was obvious to me that they were very short staffed him, so I empathize with the employees who are doing their best to take and fulfill orders. To the management, if you do not have enough employees to run your restaurant, you should close it instead of making your customers wait 15 minutes and pay $8 for a cold...