Domino's Pizza — Restaurant in Lee's Summit

Good evening Dominos on Rice Rd from your next door neighbor and ex-loyal patron of your business. We ordered two pizzas last evening, both burnt and devoid of seasoning or oil on the crust. If I wanted burnt dry crust I would go to Pizza Shoppe. While we have been consistent and continual customers of this Domino's, our experiences have not been consistent. We have a good experience about half the time, the other half of the time the pizzas are burnt. When I asked for them to replace our pizzas (that we ordered at night, because when else do you eat pizza?) from last night, I was told they would replace it. When I arrived at the store a manager was waiting for me to tell me that they would not replace our pizzas because it was a new business day. Interestingly the dominos box says that if I am not satisfied they will make it right. Well here I am Dominos, I am waiting for you to...

Birthday party pizzas BIG THUMBS DOWN. Do not choose Dominoes! I ordered 20 pizzas and 6 breadsticks and confirmed the order the night before. They said 12pm order was good to go. We’ll, let’s just say my pizza showed up at 1:43pm. I had no pizza for 50+ guests and had to explain to everyone what was going on. On a $250 order I was offered $15 credit, then a $20 credit and then up to $50 credit after calling in for the 10th time today. Mark, the GM, wouldn’t give me his boss name and number. This is the dominoes store off of Rice Road. They are not empathetic. They do not care. They do not have people that can run a legitimate business. This dominoes is pathetic. I would write more but I’m over it already. Just take my advice. This dominoes is absolutely horrible. If you want a 2 hour mess on your kids birthday, then get your pizzas from them. Big...

Honestly only gave a this score because the staff was genuinely nice. I'm visiting from out of state and literally all other restaurants in the area were running 2hrs+ for delivery so choices were limited. This location had no wait and now its very clear why. I can deal with the pizza that was pretty dry because it was edible. The salad I got was another story. It was sealed so I'm not sure if this location made the salad but at the very least they could've done a 2 second visual inspection to make sure it was still good. Even before opening I could tell the salad lettuce was browning and there was way too much moisture on the tomatoes that just looked "off." After opening, the salad reeked of sour smells and the tomatoes were visibly starting to mold. To add the dressing they gave me was...