Jack Stack Barbecue - Lee's Summit — Restaurant in Lee's Summit

My family of 6 and I arrived at 5:38pm and was seated at 5:40pm. We sat at our table and was immediately greeted by our waitress who was able to take our drink order. Within minutes our waitress arrived back with the drinks and asked to take our order. We asked our waitress for a couple more minutes. At 5:50pm we were ready to order. We looked around for our waitress and she was walking around we tried to get her attention several times. At one point she looked at our table made eye contact and went to speak with another waitress and both looked at our table and proceeded to talk to each other. We continued to watch the waitress as she deliberately continued to ignore our table. At 6:30pm we were still waiting for our order to be taken . I politely flagged down a manager and let him know what we were experiencing . The manager apologized and stated that he would grab the waitress as he continued to apologize for the wait and stated he would take care of our appetizer and give us a free desert. The waitress came back to take our order around 6:48pm and walked away with an attitude. From our table we could see our waitress and other waitressess arguing back and forth at this point this environment was very unprofessional. One of the people in party was able to get there food around 7:10pm. The others continued to wait patiently for there orders. Our waitress continued to walk by without acknowledging our table as we waited. There was never any water refills or anymore interaction. The rest of the parties food arrived around 7:25pm We decided to go ahead and box up our food since we had a prior engagement at 8:00pm. We had given our credit cards to the waitress and she proceeded to go to the kitchen to run our cards. At 7:50pm we had been standing already for 10 minutes waiting on our cards. The waitress finally arrived back to the table at 7:55pm with our cards. She thanked us and walked away. I have never experienced such bad customer service in my entire life. I am dissapointed in how rudely we were treated for our first time at this establishment. Although the service was horrible I absolutely loved my meal and would go back to try something else. Hopefully when I do return there is more...

Jack Stack delivered a memorable dining experience with several standout dishes that showcase their barbecue prowess, though not every element hit the mark perfectly.

Jumbo Fried Mushrooms - These were absolutely delectable and deserve top billing. The exterior achieved that coveted perfect crunch - extremely crispy without being greasy - while maintaining great flavor throughout. While the horseradish sauce provided decent accompaniment with a subtle kick, the real winner was pairing these golden beauties with their chipotle ranch, which elevated the entire dish.

Lamb Chop Ribs - Without question, these were the evening's triumph. Ordered as an appetizer but worthy of main course status, these ribs were devoured for good reason. Incredibly tender and juicy, they delivered succulent, full-bodied flavor without any of the gamey notes that sometimes plague lamb preparations. This is a must-try dish that showcases Jack Stack's skill with premium cuts.

Baked Beans - Sometimes the sides steal the show, and these beans were spot on. Perfectly seasoned and executed, they provided the ideal complement to the heavier barbecue items.

The Smokin' Russ Sandwich presented a mixed experience. This ambitious creation combined chopped beef, pork, sausage burnt ends, smoked jalapeños, and pickled onions - an impressive lineup on paper. The beef itself was cooked to perfection, and once again, the chipotle ranch proved to be an excellent flavor enhancer. However, the hot barbecue sauce fell short of expectations, lacking both the flavor complexity and heat intensity one would anticipate from a signature sauce. This component prevented what could have been an exceptional sandwich from reaching its full potential.

Jack Stack demonstrates real expertise in their protein preparation and signature sides, with the lamb ribs and fried mushrooms standing as testament to their culinary capabilities. While the Smokin' Russ sandwich shows promise, refining their hot barbecue sauce could transform it from good to great. Overall, this is a barbecue joint worth visiting, especially for those lamb ribs - just be prepared for some hits and misses...

A total of 12 members of my family. Sat an waited on seating. We were told only 11 ppl in our party could be seated. As a white female, entered walked to the host station . Told the host 13 to 17 ppl . Would be joining her "I don't have reservations " . Is what the lady said . The host replied "No problem let me know when your party arrives". As she smiled "We will make sure to accommodate!". Meanwhile my family arrived before this family and we had been sitting waiting. As she was told 10-13 ppl . Could easily show up, and I listened to her complain about a reservation. For tomorrow of 20 ppl , first thing is she told us only the patio could sit 13ppl. Then I asked why are you sitting us on the patio?. She claimed no seats. Yet you sat other non whites outside as well . A principle I worked with black and his spouse were told. No seats were free yet I seen several empty tables. Fill up an the party of two went to carry out. Finally we are seated two from my party decided . That they would leave, so we planned to eat as a group. But not only did they not have chairs. The other black family was attacked on our behalf. As we asked for additional seating. I stated just because they are black. Didn't mean that we were all together. This aggressive behavior was no socially acceptable. An this "professional " was very torse. She exhibited very poor taste. An walked away not even apologizing. So as I watched and listened. As my family was discussed. I decided we should leave. This place did not deserve my money. This is not the company. That shows Love to the black community. I heard you J.S. loud and clear. Three locations same energy. BTW I have some of this on video. Terrible Staff...