KFC — Restaurant in Lee's Summit

Ohhh KFC in Lee's Summit. What a culinary experience. What a rollercoaster of flavorless despair. I came in for a simple order a Famous Bowl. You know, that beloved pile of joy with mashed potatoes, gravy, corn, cheese, and, oh yeah. chicken. A dish so iconic you named it FAMOUS. But you had a different vision. More like a bowl of lies. You looked at that order and boldly thought, “What if we left out the chicken entirely?” Bravo. Absolutely revolutionary. A real trailblazer in the field of forgetting the main ingredient. At first I thought maybe the chicken had just gone into hiding. Maybe it was playing hide and seek under the mashed potatoes but wait there was no mashed potatoes either. Maybe it was invisible. But no. You gave me a Famous Bowl that was basically just a warm, sad gravy parfait. But WAIT. It gets even better. Because when I got home and cracked open the bag of disappointment, I discovered I wasn’t just short changed on poultry. Oh no. Turns out my wife sweet, innocent, mashed potato loving wife also got the shaft. You forgot her mashed potatoes too. But instead of fixing the error, you handed us two random containers of gravy, like that was supposed to smooth it over. Like we were supposed to look each other in the eye and say, “No carbs? No problem. Let’s just drink the gravy and pretend we’re in a 17th century famine.” Two Gravies. No mashed potatoes. Just twin tubs of sorrow. What am I even supposed to do with that? Baptize the chicken that never showed up? Start a gravy slip-n-slide in the living room??” Honestly, at this point I feel like you’re not even running a restaurant anymore. It’s more like a fast food themed escape room. "Can you survive the challenge of trying to locate the chicken you paid for?” Spoiler alert: you can’t. Because it never made it to the bowl. It never even made it to the battlefield. Whoever is back there assembling orders I hope they find whatever it is they’re looking for. Inner peace. A working headset. A basic understanding of how gravity works. Because apparently, “put the chicken in the chicken bowl” is a concept that just slipped through the cracks like a popcorn nugget in the fryer. Look, I get it. Mistakes happen. But this wasn’t a mistake. This was a comedy special disguised as dinner. A tragic performance. Gordon Ramsay would’ve passed out. The Colonel would’ve wept into his white suit and thrown himself into a vat of eleven herbs and regret. Anyway, 10/10 if you enjoy mysterious food riddles, lukewarm sauces, and the thrill of wondering what else your order might be missing. But if you prefer your meals to include the thing you actually ordered, maybe steer your chicken loving soul toward literally any other establishment. A gas station. A vending machine. A kind stranger’s BBQ. Finger-lickin’? Nope. thanks KFC. I really appreciate the corn, cheese, and gravy surprise you sent me instead of the Famous Bowl I actually ordered. You forgot the chicken and the mashed potatoes but hey, who needs protein or carbs when I can just sip disappointment out of a bowl like it’s a sad little soup for the emotionally defeated? I’m a 250lb grown man, not a toddler on a purée cleanse. At this point, just rebrand it The...

I would like contacted I am beyond livid not only did we order online and we were told there is a 20min wait for our order upon arrival we are told they are not making anymore of the chicken we want tonight, my daughter was who went to pick up our order and specifically asked about waiting for the correct food she was told no, told no she cannot have a receipt as we ordered online, 2/3 employees were visibly on their phones while she waited nearly 10min to even be greeted, she leaves with the incorrect order placed due to the laziness of your staff half way home she notices there are missing items from our order, at this point I have already called and spoken to the mgr on duty and was told they do not have a time to stop cooking what we requested so I ask why was she refused what we already paid for? His response was thanks for bringing it to his attention and that was all, I immediately drove back to receive the correct order and was met with more ignorant distain as if I am wrong for wanting the meal we paid for, he ignored me as he listened to his headphones, and now we sit for another half hr to wait for a new order, my younger child now home waiting over and hr and half for her dinner at this point, upset doesn’t even cover it! This is the 2nd time I have been told they will not make crispy chicken past 7pm, unacceptable!! The only employee not on his phone and attempted to help without condescending behavior was a young man I believe his name is Zane, he attempted to assist my daughter and was told by his fellow staff our order would not be completed. The most awful experience I have ever encountered!!! Thank you Zane for at least being a decent respectful young man! The manager leaned on the counter on his phone the entire time I wrote this, then shoved the bag at me mumbled sorry and walked away, as if it wasn’t a bad enough experience the food is disgusting! Chicken not even crispy after hr and half wait completely grease loaded beyond their norm, the corn is so overcooked it’s hard, cold fries and sides!...

Unfortunately this was some of the worst service and quality of food. I ordered from the mobile app. When they brought the food to the counter I asked if they put the mashed potato poppers and apple pie bites in the bag this time (last time they did not and I just let it go then because things do happen and I understand that). The girl assured me that they did. I then proceeded to check to find that a portion of my entire order was missing. I kindly told her that it was missing and she smiled and said OH WE DON'T HAVE THAT. I asked what she meant? I had just ordered from the app for that location. She said we don't have that. I said then give me my money back for them please. She said well actually you can't have your money back. Excuse me. I paid for food that I did not receive. I want the food or my money. She said well then pick something from the menu. I said just give me mashed potatoes and gravy then. Suddenly another employee says we can make the poppers but it will be six minutes. Okay then I will wait because I would like what I ordered. Not even 4 minutes later another employee rudely tells my child that was waiting SHE IS BAGGING YOUR FOOD NOW. Uh, what happened to the six minutes to cook them? When we received them they were clearly sitting there the entire time as it was all old and cold not even fresh as I was now expecting. The chicken was cold. The tenders were the size of chicken nuggets. One order of the mashed potatoes did not have gravy. There was no sauce that was specifically asked for and when my child asked for butter for the biscuits they tossed a handful at her. We stop at this location once a month when we make a trip up there and tonight was an awful experience all the way around. They were not busy (with this service) I can understand why. I was willing to wait for them to make the food properly I never not once rushed them and then they only delivered half the food and expected me to just be okay with that after...