LaMar's Donuts and Coffee — Restaurant in Lee's Summit

I spent time to pre-order $102 worth of donuts with no discount. The manager stated that she had been there for some time and totally messed up the order. They crammed 5 dozen donuts in a box so they were pancakes. and they looked terrible. This was for a child's birthday party. They were to be boxed separate and I stated as such, she said that's the way we do things. I said 3 times it was bad customers service and not once did she offer to make it right or apologize. She said have a nice day and shoved them at me. She did NOT care at all! I was taking the donuts to my child's school for his birthday and when I got there I heard 2 more horrible stories about Lamar's and one was ordering weekly large quantities and ended up having to discontinue getting them because of the manager's bad attitude and service. I am an executive and if I had a manager with this attitude costing me business she would be GONE! We did spend money often in this store and as of today NO MORE business from us until she is gone. If the owner or district manager cares this will be addressed, and it will tell a lot of how they...

Let me just start with saying... I come from a long line of Lamar's lovers and it pains me to leave a bad review. This morning I went in to Lamar's to pick up some donuts and surprise my family. We haven't had Lamar's for probably close to 2 years. I have no idea what has happened to Lamar's but I was so disappointed! I purchased one dozen donut holes, 8 glazed, 4 plain cake donuts and a chocolate milk. I ended up paying $43!! I'm about choked when The nice cashier told me. He was almost ashamed. On my way home I kept thinking I can't wait to see my kids faces When they see the box. Well that was not a disappointment at all they were ecstatic, until they took one out of the box. It was almost soggy and you could smell The oil When I opened the lid. The taste was the worst part of all. I don't even know how to describe it. The donut itself was definitely soggy with oil almost like they left it in and it soaked up a bunch of it. They probably could have been cooked longer as well. They were so foul that we threw them out. I waisted...

Unfortunately this location has changed their recipe or cooking style, it just doesn't hold up to other locations. I'm a plain glazed person through and through z the last few times I've been here the icing has been soaking wet (even after sitting in a box for hours at the office), extremely greasy, and the donuts don't seem to be puffing up/getting large like they used to. The first few times this happened I just assumed it was a fluke day (humidity, pressure, temperature, etc), or a new employee learning the ropes, but it just looks like this is how they are now. Even the others in the dozen I got looked off and were shaped weird. Also, almost $4 for a donut with a hole? Come on now... Service is great, when they're busy they have a good system of getting through the line quickly. Time to try the other location in LS, or grab from a different LaMars on the way...