Mali Thai Bistro — Restaurant in Lee's Summit

Based off my past delightful visits to this restaurant specifically recalling the ambience of a true Thai venue, beautiful servers dressed in traditional attire and light music in the background. Delicious aromas from behind those kitchen doors and best Pad Thai I could recall having. I bragged until I convinced my bf and good friend that this was going to be an experience for them to remember. We remember this visit but not very fondly, I'm afraid.

The "host" wore an extremely irritated look on her face the entire time. It would periodically change from that to a look of heightened irritation. Irritated at who, you may ask? Well, us, the guests.

She scolded me for having the menu underneath my arm on table( this is no exaggeration) and proceeded to constantly approach the table mid conversation to ask if we were wanting to order. We were also reminded that there were others in the restaurant that needed to order too.... After doing this multiple times,( which made us feel rushed and stressed out) we just had to hope the food would make up for the horrible welcome/ "service". Here too, we were wrong. We got 2 different appetitizers,which came really quickly, we thought. They had only opened about 30 mins before we had arrived there. We had barely started, when she was right back again to ask if we were ready to order our main choices. Food was bland and not at all memorable. My friends thought it wasn't too bad but then they'd never been there before and have not experienced how beautiful it used to be! For me, it was a night and day experience... from years ago compared to recent events. We did not enjoy the server's pushy demeanor and the rushed bland...

Me and my wife have been wanting to check out this place for a while. First of all I would like to say the appetizers where great! Now as far as the entree's not so much. My wife ordered the combination fried rice with extra shrimp. When she received her rice the shrimp were just scattered on top of the rice like someone had just grabbed them out of a bag and threw them on top of the rice, which turned out to be the case. The shrimp were cold they had not been cooked throughly at all the rice was fishy from the uncooked shrimp. The rice was under cooked and hard. I ordered the Pad Pong Karee Rom which was mediocre to say the least the crab meat was not real and the scallops were under cooked. We told the waitress about my wife's cold shrimp and even put one in here hand so she could feel how cold they were. She was nice apologized and offered to replace my wife's meal but by this time we had lost confidence in thier ability to provide anything good except for decent appetizers. So we were basically done with this place and ask for our bill, she did not charge us for the fishy cold shrimp rice but we will definitely not be returning to this place. This is not the service that you give to new customers in you local community if you want to sustain a viable business. The only reason I'm giving two stars is because of the appetizers and the waitress not charging us for the garbage...

I'm genuinely disheartened to share my recent experience with this restaurant, especially after looking forward to a cozy dinner at home. Imagine spending close to $100 on a meal you're excited about, only to be told it'll be ready for pickup in about 30-40 minutes. Sounds reasonable, right? Unfortunately, things didn't quite pan out as expected.Upon arrival, the welcome was anything but warm. A simple inquiry about the wait time was met with a less-than-friendly attitude, which already started to sour the experience. We were told, somewhat dismissively, to wait another 15-20 minutes. No problem, we thought, and decided to step out and return after a short while.However, when we came back, hoping our dinner was finally ready to be taken home, the greeting was even chillier. Asking for an update seemed to annoy the staff member further, who repeated the 15-20 minute wait time with a tone that felt unwelcoming. All we wanted was a clear answer or estimate on how much longer our food would take, but it seemed like too much to ask for.Honestly, it's disappointing. We weren't expecting red carpet treatment, just some basic courtesy and communication. Sadly, this experience has left a bitter taste in my mouth, and I'm pretty sure it was my last visit to...