Red Lobster — Restaurant in Lee's Summit

My party came in at 430. We had a wait because no staff to seat us. There were other parties before us and 2 left. We sat down and waited for our server because she had told the front don't bogg her down because she has takeout orders too. So we waited at our table. She finally came and we ordered our water and food. We waited again. Finally got our salad. No water. She forgot. Someone else brought it out. We noticed 3 tables that sat after us git their food before us. Our food finally arrived and there were 2 crab special and 1 fish/chips. Our crab was in pieces and still frozen. The waitress was extremely rude telling us it goes by weight. We picked our pieces up and they were so small there's no way it was a pound. The waitress got the manager and tried to tell us they were a pound and she could re steam them. Um..you don't re steam crab because it will be rubbery and when I told the manager the other tables had the same thing but bigger crab she tried to say they ordered a pound and half when I told her I asked them. I also asked the manager to go by the table to see, she didn't. She walked toward the table but then turned away. We waited again for our dinner and it came out. We each got 4 very little clusters that were over cooked with hardly any meat in them. Aa other tables getting their crabs we noticed they were bigger again i asked another table if they got the special and they said yes. It was extremely disappointing from the server to the manager to the food. The quality has gone down and its unfortunate when you see pictures on the menu on other tables and we get not only cold crabs but pieces and know they weren't even a pound to getting another plate which was even worse because they were so small with overlooked steam crab. It's so sad to see how once this restaurant was great to being horrible. Also since when is fish and chips almost? $18 ?and the lateral line is still in the fish. We also had to wait over 10 minutes to psy our bill and I had to.go.to the front only to wait again to have thr hostess find our waitress to pay but the waitress not coming out but the hostess bring our bill back. Worst...

I wouldn’t waste your time coming to this location for cold seafood, poor service with attitude, and a manager who doesn’t do her job correctly. The server, Harrison M. was one of the worst. We had a party of 7 for a birthday. We spend money and we tip large. As I was a server for 8 years. I know the industry very well. I understand being short staffed, but you should make an effort for service with a smile and good customer skills. The server and manager were lacking in both. The food came out at varying times, without any of garnishments that should go with the food such as : lemon, butter, or utensils for crab legs. The crab legs were cold. The steak was medium, and came out rare. It had to be sent back. Everyone was done with their food and the server finally came back out. We asked how much longer for the steak and he didn’t know, it still wasn’t ready. Harrison wasn’t very diligent in checking the table and getting refills. We politely asked for the steak to be taken off and for the check. Harrison responded with, I can’t do anything about that but a manager can. We simply asked for the manager. Now, a good front of house manager knows to come to the table. You should ask the customer, how was everything? I understand the steak took too long to come back out can we get you something else ? Offer a free dinner next time? Is there anything you can do to make it better? An apology would have been nice. However, this manager didn’t come over. We waited another 10 minutes for Harrison to come over hand the ticket to us. We asked if the manager was still coming over and he had a horrible attitude. The manager finally came over, reluctantly, all she said was, I am one of the managers here.. dead silence… at this point if the management in this restaurant is this piss poor.. than there is no hope for the rest of the staff. We just got up and left. Nothing was done for the birthday. Don’t waste your...

NEVER WILL I EAT HERE AGAIN!! Very poor customer service. We had a group of 9 adults and 5 children...we had two waiters. You would think with two waiters the service would be great. They forgot to bring my brother in laws fish out, didnt bring it until we were about to pay. They printed out our checks completely separate so they had to go back an reprint each check with the correct couples on them. Which tool forever! In the mean time my son was in the process of eating the dessert that came with our meal...he took a bite and there was a hair in the ice cream....my mother told the waitress we no longer wanted the ice cream. Didnt even complain. But a manager named Cam came to our table and said he had no workers in the kitchen with long gray hair...practically accusing us of placing the hair in the ice cream....we stated we would not place the hair in our food. And my mom has blonde hair not gray. So for a manager to try and accuse us he obviously doesn't need to be a manager! So we were still waiting on our checks/cards. I even had to ask another waitress to go get our checks. Finally we got our checks and some of us got our cards back. My parents had a gift card they were waiting to pay but the waiter or waitress wouldn't come back for my parents to give them the gift card and money. So my mom and I went to walk out while my dad stayed at the table. The manger then gave my mom a receipt trying to tell us that we hadn't paid...so I stated it's kinda impossible for us to pay whenever the waiter won't come back so he proceeded to tell me that the waiter had to bring our checks twice...so now practically accusing us of trying not to pay?? So my dad went to the front and gave him the gift card and money and told him we will no longer be back! This is the worse place I have ever been to! So if you go to red lobster and Cam is the manager you should turn around...