Subway — Restaurant in Lee's Summit

We ordered 5 footlongs on Artisan Italian, and 4 chocolate chip cookies for pickup order for my daughter's 10th birthday dinner. She loves Subway and that's what she chose. Husband picks up the food and doesn't see anyone working there and the lights were off. It's 730 and they close at 9. He gets the food home and 4 of the sandwiches are on Italian Herb and cheese. 3 of the sandwiches were for kiddos who were less than thrilled. It wasn't just that the bread wasn't what we ordered, it was hard. Like they made it that morning and it had been sitting there all day. We opened up the cookies to find raisin and everything but the chocolate chip we ordered. My number was on the order and wish we would've been called about the changes or told at pickup. We tried calling the store back before driving over there and wasting our time. I've called 4 times and can't get anyone to answer. I found that Subway doesn't have a customer service phone number, you have to send a message. I had to send two messages to get a response and was told I have to bring product back for refund but we can send a couple coupons. Don't...

My wife and I frequent this Subway on a weekly basis. Over the last year, this Subway has become one of the worst places we have available. Last week, we had to wade through disassembled change machines, dirty food prep gloves and dirty checklist items in order to simply pay for our sandwiches that were only partial due to items that they are still missing. (They're always out of something, but this time was a lot of something's.) The sandwich artists vary rarely are concerned with the customer or the quality of their work. There was a kid there a long time ago that I actually provided a tip to for their fantastic work, but not anymore.

The franchise really needs to take a look at their staff, facility and ordering of product. There is a lot of improvement to be made. We won't be back for some time and hopefully...

i use this subway often. like multiple times a week in the summer. the food is always good but there is like a 50/50 chance of getting good service and waiting for half an hour for a sandwich i ordered online. they are also always out of turkey and cookies lately. i am currently waiting 15 minutes after my food said it would be ready on the app, the employees have talked to me and know what order im waiting on and they are still not starting my order. i understand every once and awhile it gets busy and other customers need their attention but this is a consistent problem. one time i waited for 30 minutes for the employees to work through a never ending line before looking at the...