Tropical Smoothie Cafe — Restaurant in Lee's Summit

Alert!!! I recently had a troubling and dangerous experience with this location that till this day has been very poorly handled. About 3 days ago I ordered a smoothie before a meeting. While in my meeting I was drinking my smoothie and felt something hard in my mouth. I pulled it out and to my disbelief and all of my coworkers disbelief it was a piece of glass or hard plastic that looked like glass. I tried to call right away and they did not answer. I was really concerned that I possibly could have swallowed more and needed to be check out. Since I couldn't reach them I called corporate where I was told that they were sending a message and someone would reach out. I insisted that they transfer me to someone that could handle this immediately. For one they needed to make sure the establishment was investigated and this didn't happen to anyone else and two, I had hoped that they would at least show any kind of concern about my well being and the consequences this could potentially cause to my health. Instead I was met with sorry for your inconvenience and well refund you money. What! Who cares about that and this is far from a inconvenience this is dangerous! I told the lady that I need to speak to someone asap and she said she had no way to get me to them and that if I ended up going to ER in and emergency that I could call back and tell them that I was there. I can not make this up. Who is going to call customer service and wait on the phone to let them know, "oh hey, I'm in the E.R because I have glass in my stomach from you smoothie! I guess me bleeding in the E.R was they way to actually get to someone to act on this.

Needless to say nothing was done from corporate, no one has called me back. I did finally talk to the store manager and all he could say repeatedly was he has no idea how this could have happened. He mentioned he would call corporate. I have no idea if that actually happened and he wasn't even concerned enough to get my info and check back with me even after I mentioned my concern about potentially swallowing glass fragments. You would think if he did, corporate would have found my report and contacted me sooner but nope. Nothing! Apparently their customers safety is not...

Terrible, rude and cheap service. I'm a faithful tropical cafe consumer, almost eat there everyday. I've only had a few bad experiences. They have all been with independent owner. Ironically, 3 different states, 3 bad experiences, and they have all been with Indian owners. Very consistent disappointments. I know now, to always check the food I ordered because they barely put any of my ingredients i ordered all 3 times. It's a big deal because they charge a $1 for anything extra. Which i add about 6 extra items. Which turns to a heavy flatbread item. As soon as I walked in (i order on the app), I noticed the Indian owners, I have to open my flatbread...I wish I took a picture. Literally, 7 black beans, 3 spinach leaves, a literal half of tomato slice...I could go on. Then, as I politely show the lady, I'm the problem. Immediately shown an attitude and tells me "so you want extra", I explained how this was all a $1 a peice to be added and these are the results. Of course she doesn't give an eff. She said she'll make me another, while reluctantly grabbing my original order and giving the eff this and I'm upset walk. It's really upsets me because I order all the time for the convenience of ordering from app, picking up order and having a delicious, nutritional meal with consistency everyone. Not the case anymore with certain locations. Customer service has been terrible the recent years as I travel. Leaving reviews appears the only way to complain thanks for wasting my time to wait on my food and writing this...

I’ve always been a fan of tropical smoothie and was excited to know there was a nearby location to me, my excitement surely ended after this experience. If I could give the staff zero stars I would, for some reason me and my partner were treated very different than the other customers. The customer service was plain rude, seemed to be annoyed. Asked for some extra sauce and the older lady on the clock got upset. Our order came wrong which was not the problem at all, mistakes happen however the issue is the employees getting upset and being rude since the beginning. I do customer service myself and understand we all have bad days but it’s not an excuse to take it out on your customers. I will however say there was a younger lady working as well that was the only one that made it ok. Other than that the gentleman and the older lady working need some customer service training. The gentleman who seemed annoyed since the beginning was Mike, I believe he was the manager on the clock. Having management like this doesn’t speak very highly of...