Whataburger — Restaurant in Lee's Summit

We ordered curbside today and had a small issue, which required me to fo inside. One employee looked like she was getting ready to go home, but stopped and asked if I needed something. I told her I had been waiting for over 30 mins for my order and was wondering what happened. She apologized and went to check. A second employee, a young man, came out with an order, same first name but different last name. He was apologizing, however I did let him know that was not our order. Upon further investigation, it was determined that my order was given to the other person by mistake. Immediately the started remaking our order and apologized. I am very impressed with how the staff handled this issue. I've worked in this industry for years, these employees took responsibility for the mistake and quickly fixed the situation and added a couple extras. I just wanted to ensure these people are recognized and know they are...

Sadly whataburger wasn't even open yet, they allowed the neighboring businesses to try the food as a courtesy, I simply ordered a chicken sandwich, then went up to ask for bbq dipping sauce, I'm pretty sure it was the assistant manager that told me.it would be .55 cents.. I couldn't believe she was going to charge me and they weren't even open, I simply walked away. That spoiled my interest in coming back, after I watched my co worker receive a large cup of the same sauce. I was also told the fountain machine wasnt working and I had the choice of tea or a shake , I wanted neither but chose tea, then sew yet another coworker able to get soda from the fountain machine. I was insulted and pretty much ready to go.im disappointed in the service and there was no...

I was in the drive-thru and out of the drive-thru in less than less than 5 minutes I got a number 13 which is the chicken strips. They were hot fresh honey butter dipping sauce was in there onion rings were hot fresh. I also got the blackberry Dr pepper shake thick and cold. Location gets five stars to me It was clean well organized from what I could see through the drive-thru window please we're all working nobody was sitting around lobby was clean from seeing through the window people were sitting down eating. Only thing I would say is is the person taking the order could be a little bit more enthused about being there. But other than that...