Dunkin' — Restaurant in Lewiston

Went to this dunkin this morning. Usually I have had good experiences here but this morning was extremely chaotic and the woman who checked us out was not even remotely paying attention. We ordered two sandwiches, two drinks and 3 donuts. The lady placed my frosted donut upside down so when I went to eat it all the frosting stuck to the bottom of the bag. When I order my coffee I always as for a special number of pumps this woman acted like it was impossible to make my drink correctly even though I have been ordering this drink for over 5 years without issue or hassle. She told me it couldn’t be done there was only 1 or 2 as an option. Even when I responded politely “I know it’s kinda specialty but could you just mark it as two and then tell the worker who makes it to only do 1.5 pumps that would be great” she looked at me like I was speaking another language and couldn’t comprehend that she might have to communicate with her coworkers outside of the computer. We ended up just saying Nevermind. We waited for our order and they didn’t make one of the drinks and when we told them they forgot to make a drink it took them another 5 minutes to comprehend and make the drink which ended up going in the garbage immediately because it tasted so bad. As far as Dunkin’s go it wasn’t even that busy they didn’t have a line in the drive thru and there were only three orders inside in which we were...

I am a person who loves Dunkin Donuts coffees very much and I am mostly treated very well by the employees, and I rarely leave a review. But today I had a bad experience with one of the employees and I believe he is a supervisor or team leader, the way he treated me without respect and without manners. I was with my client, we went to get coffee, arriving at the window I noticed that he was impatient and with the day not going well!! We both received our coffee! And the amount I ordered my caramel already makes my coffee sweet but this time I noticed that the coffee was not sweet as usual, and I only noticed this after getting home, because it was a little bitter I couldn't drink the coffee so I went back there to ask for a little more caramel but the way that gentleman spoke to me was very rude and disrespectful. But I thank the girl who was next to him who soon understood and...

Normally, I stop at the Dunkin in Sabattus. Due to construction, that location is closed. I have been stopping at this location because it is the only other Dunkin on my way to work without having to go out of my way to get to one. The service sucks! The employees were purposely taking their time to make the food and complaining about the customers. They were making the food wrong and arguing with the customers. The food is ok when it is made correctly, but the iced coffee has been burnt every day this week. (Yes! It is possible to burn iced coffee) Someone needs to step up and take charge of the employees' attitudes and the consistency of the food and drinks being served to the...