Subway — Restaurant in Lompoc

I have ordered delivery through the app quite a few times, I don't have a car right now. Every single timethey have forgotten something and/or also made a mistake w/ the food. I don't want to write a whole story of each event but this last time I was fed up. I've made complaints and they give you a free sandwich but that wasn't gonna cut it. I made my order &they called to say they were out of bread. I asked if they could make them into wraps & she was confused but we figured it out but I was asking what kind of wrap, like a lettuce wrap? Still confused. I just said yes. They gave us tortilla wraps which I understand you can't make them into foot longs but that's still disappointing. We have 3 meals and they forgot 3 drinks & 3 bags of chips. I used a reward for a free cookie & they forgot that. Also my picky child who orders the most simple one, always ends up getting all this extra stuff she did not order like tomatoes and sweet onion sauce. I tried to call to talk to a manager, no answer. I made the complaint online and get the automated free sandwich email. I recommend going into the store only. 11/21 update: my daughter showed a guy the email for a free 12inch and he still...

The past three times I've been there I've experienced the worst customer service. Today I asked the young lady behind the counter to put Dijon mustard on my sandwich and she grabbed whatever sauce she could get her hands on but not the Dijon mustard that I wanted. So I asked her if she even knew what I was talking about and she said "no". Then she proceeded to get uppity and told me "you should look at what sauces we have", like customers are responsible to know what sauces a restaurant has. If you're okay with poor customer service, than this is the...

Love this Subway. I live closer to the central Subway in town but chose to come in here and glad I did. Sweet subway worker named Lindsey noticed I came in before (I’m deaf) and she proceeded to sign asl, “Hi my name is Lindsey” I have to say that made my evening. It’s been difficult communicating with people due to mask not being able to lip read and that was a sweet gesture. Thank you Lindsey and Subway for...