Numero Uno Tavern — Restaurant in Los Angeles

My wife and I had been here last sunday to watch football. We ordered from the football menu but had to wait 30 minutes before the manager and staff realized we had not received our order only to apologize and blame it on the kitchen. When the check initially came, we handed the owner our payment, he returned it adjusting it to include a beer not listed initially. We chalked it up as a misunderstanding, but later thought maybe our server tried to make our experience better by discounting our tab, only to be overruled by the owner...hmmm. Despite this,we decided to revisit them craving wings and a cold beer. The beer was cold.....but the wings were dry and over cooked. We ordered garlic fries that were well fried, but too heavily dressed with pungent out of the jar garlic. We also ordered the sliders which were also cooked to death and almost burned leaving them dry and tasteless. We were initially greeted by the manager on duty who was polite and attentive,we made our drink order..and never saw her again. We were helped from then on by another server who later took 15 min to look up and see we needed the check and never once inquired about anything other than filling our empty beers. Although we disliked the food overall, we managed to finish the wings and most of the fries with the aid of the beer to wash away all the unpleasantness. The sliders were left half uneaten and untouched. When the check came, the items that were ordered in happy hour did not reflect in the price. As we brought it to the servers attention, she replied "if you say that's when you ordered it, I'll have the manager (who we thought went home) change it". As she returned with our check, the remaining sliders and fries sat in plain view and we were never asked if we'd like to take them home or if we weren't pleased. Looking over our adjusted check, we were shocked to see a charge of 2 dollars for not paying with cash. If there was a posted sign on the premises, we must have missed it but were still sort of apalled. As we made our way out deflated, we wondered were the staff dissapeared to. We exited seeing them clamored in a corner away from all the paying customers attending to something far more important than the patrons. Being in the food industry for nearly 50 combined years, my wife and I have learned to take the good with the not so good. This chain has been around for a long time and they need to understand that bar food and bar service is what it is, but your average patron these days is more savvy to food quality and service and experiences like this will effect them adversely in the age of social media and information sharing. So step it up Numero Uno! We don't expect you to be the best, (regardless of your name)but we don't expect you to...

Very very rude guy answered the phone. called to find out if a pizza had been delivered to my job as a surprise by my boyfriend. the delivery guy was given specific instructions to leave it at the front desk for me and he was sent away because he did not communicate to the staff upon delivery as requested that the pizza was paid for and sent for me so it was just left at the front desk and nobody knew that it was there, I never received it. "The delivery guy had no common sense, so, I called about 2 days after to try and receive a replacement pizza thinking if I did not receive the product they will replace it with gratitude because I am a good customer and it was already paid for, delivery screwed up. Long story short...the guy who answered the phone was rude right off the back, "so what do you want me to do replace it? Rude tone, condesending, jerk. He continued interrupting me before I could even finish my inquiry. I guess he does not realize that if it were not for me, he would not be in business. customers can make and break you no matter how great your product, customer service should always be a number one priority. I did not like him, hence I will never order from this Numero Uno...

The tavern is in a very welcoming, quiet and safe neighborhood. The night I was there, the parking was open and available, but I imagine this isn't always the case since the parking lot is rather small. The bartender is welcoming and the service is fast. I got a very generic Stella and Modelo, so my selections were delicious. The person I was with ordered dark beer and a strawberry something or other beer...I thought they were horrible, but she really enjoyed them. So two ratings of GOOD for their selection. The food was fast and tasty. I ordered the American cheeseburger, nice. She ordered the chicken wings, also tasty. The food isn't anything to write home about, but it was good for a neighborhood tavern. The atmosphere was awesome as the music wasn't overpowering (classic rock) and there was no yelling involved with our conversation. The prices were very easy on the wallet and their website offers coupons (there is also a Groupon offer to sweeten the pot). Overall very satisfied with this spot. Great job...