Jan's River Restaurant — Restaurant in Louisiana

My family has gone to this place for years!! Tonight I went to pick up dinner and was very disappointed. I walked in and went straight to the register. There was one other person there checking out. Well I noticed after I got to the counter, about 5-6 more people came to the counter. After the cashier checked out 2 customers in that crowd, I politely asked her do I need to go get at the end of that line even though I was here first. She looked at me and replied yes!!! I looked at her very upset, but I did go to the end of that line when I should have just left that building. After getting my food, I told the other lady that I need to see the manager. Instead of sending the manager to me, she sent the same rude cashier to me. I was told the manager was in a meeting at 7:00pm at night. Let's just say that I did not get to see the manager. After getting home, I called back at 8:15pm to speak to the manager. The manager came to the phone and after I told her what happened, she sat quietly on the phone and say she don't know what to say!! At this point I'm livid, because as a manager I know she should have said something. Her quietness definitely made my mind up!! it's very sad to say, but I WILL NEVER RETURN......Why pay to get disrespected? Not here, it won't happen!!!! This is not the first time. This has happened twice before but I just overlooked it, but...

I found this restaurant by accident approximately a month or so ago while looking for something on Google maps. I decided to come and try the restaurant out. The food was great, food was hot and the service was fast. Your sides were great, a little different from my experiences in the past with other fish restaurants. (I usually go to Mississippi to a huge fish house named Berry's Seafood owned by one of my friends from my school or I drive to Manchac, LA to Middendorf's. These 2 places are worth the drive, however) The service here was absolutely exceptional. Karen, (definitely not one of the bad ones, LOL) was the best waitress I've encountered in years. She was so welcoming and inviting and really seemed like an actual caring waitress. She was like a breath of fresh air. She should be a treasured employee for this establishment. I hope they definitely take care of her here and never take her for granted. Waitresses like her are the face of your business for restaurants like this and they interact the most with your customers. Take care of her and I...

I will NEVER visit this restaurant again. We usually go to Jan's at least twice a month however last night was disturbing. My friend and I arrived at 9:15 pm. The hostess seated us even though she seem irritated by our presence. Once we were seated, we sat there for at least 10 minutes being ignored and not even given water or silverware while staff was sweeping the floor around us. My friend decided to go up to the register and ask could we get served. The lady at the counter said that she would "handle it". Of course nothing happened and we finally left after sitting for at least 15 minutes with ot even a glass of water. We got up and left and, of course, no one noticed. I called back from the parking lot as we were driving off and asked for the manager. The lady that answered the phone said that she was the manager. When I told her what happened, she said "oh I am sorry when did you come in". I said that we were the couple that just walked out. She said "oh" That was the end of the...