Dunkin' — Restaurant in Lowell

Beware of using cash when using your dunkins rewards at this dunkins .there is a male that works the drive thru who will say the reward offer ( as In like a free coffee) has not gone through if your using cash. I believe he's pocketing the money. Now this has happened to me a few times there with the same person only the other workers have not tried to cheat me out of my money. ( I am also a tipper, so I don't appreciate being robbed) everytime I come through for my free coffee or donut what ever it may be I will usually buy more stuff along with the free offer. When I go up and he scans my phone. I will ask him did it pull the offer. And he will ask me well are you paying with cash or card and once I reply card. He has no choice but to tell me the real amount, if I say cash he will tell me the amount prior to scanning. I have started to say card even if I'm paying with cash so I don't get robbed. This is the only place this happens to me. He was working the window yesterday afternoon around 1 ish... June 12th 2023. Hope they catch on or keep...

Between my house and my office there has to be a dozen or more dunkin donuts that wouldn't be more than a 3 minute detour. And of those dozen or more dunks, this is the one I chose to stop at every morning. I order the same large iced coffee and sesame bagel everyday, and the coffee is always great and the bagel is always fresh and prepared exactly how I request it to be. And I order via mobile and my order is always ready for me when I arrive. I really do appreciate these things. They make my mornings more enjoyable and stress free. I found at other dunks I would arrive (10 mins after placing mobile order) and they still wouldn't have started making it yet. Or the coffee would be ready but not the bagel. If you're in the Lowell area I highly recommend...

Great location to visit if your the only one in line and in no rush that day. This location really needs to figure out a way to speed up when it comes to taking care of the drive thru in a more timely manner. Great people but slow when there are more than a couple people at the drive thru. I know that people ordering sandwiches and large orders are mostly to blame for hold ups in the drive thru but if someone is in line with a large order the inside team should have someone help the drive thru for that order so it clears the line in a more...