Dunkin' — Restaurant in Lynn

Stopped by this Dunkin' yesterday with my family and it wasn't great. A few employees walked past the register without even saying hello. We waited for several minutes, even though there wasn't a line, and it wasn't until several minutes later that a female employee finally took our order. We wanted wake-up wraps, but they were out, which is weird because it's a pretty common item. So we asked if they had chicken wraps, and she ran over to the kitchen to ask. Then we asked if they had avocado toast, and she ran back to the kitchen to ask again. After we finally ordered, I saw her and a customer swearing at each other. Plus, I will say that we didn’t wait long for the food and coffees, but the coffee was watery, and the employee told the customer to her face that she didn’t care and had a bad attitude when the customer wanted a drink made a specific way. However, this employee was respectful to me. Either way, swearing is totally unprofessional and...

I Love My Mornings At Dunkin Donuts On Walnut Street. The Best Part Of My Day Is Going There....The Customer Service Is Excellent. They Go Above Nd Beyond Anything I Need. I WON'T Go To Another Dunks Because Of That. My Favorite Thing Is That They Know What I Want Nd ALWAYS Have My Order Ready. Especially Drive Through, And Rose Is The BEST. She's So Sweet, Friendly, Always Has A Smile On Her Face And She's Always Sooo Patient With Me. There's A Great Team Of Workers Over There. The Manager Knows What She's Doing As Well. She REALLY Runs A Great Store. Thanks!! I...

I've worked for Dunkin's in the past as a shift leader so I know "Dunkin's standard's" and this store routinely ignores standard's. They never stir coffee's (with swirls). If I order a sandwich on a crossant with hashbrows the hash browns are always over cooked. I frequent this one because it's .2 miles from my house and I can walk there (and if you know Walnut St you're better off walking!)… But Im starting to think I need to find another store. Im giving two stars because the girl upfront this afternoon was a sweetheart but honestly, someone needs to retrain this...