The Landing On Madison — Restaurant in Madison Lake

We had a group of 5 and it took us almost 1.5 hours to get our food. We did tell that we meeting friends at 7 and course we were 30 minutes late. We got asked 4 times how things were going and we pointed out that we were waiting for our appetizer and got told oh I will check on it but still no luck. We finally got our appetizer and 5 minutes our food. Ordered a grilled cheese sandwich and to send it back because the cheese wasn't even melted. By the time that got back to us everyone else was done eating even asking where the sandwich was when the waiter came by and asked us about the food. Never got the extra sauce but charged for it. When I contacted them and was told that they were sorry and would send us a $50 gift card. After 2 weeks and no card I contacted them again and was told someone would call me back. A week later still nothing so I called again and was told a gift card was in mail. It was for $25 a far reach from the $50. I don't even want to give the card to a friend because I don't want them to have the same problem meal that we did. We spent over $110...

I had absolutely the worst experience I have ever had at a restaurant on Mother's Day 2025 at The Landing on Madison. I had a reservation for 7 people, and we were seated promptly at 10:00am at our designated reservation time. We then had to wait over 20 minutes for anyone to take a drink order, over 40 minutes for anyone to take our food order, and OVER 2 HOURS to receive our food. There were no apologies for the service, and nothing was done to try and make it better other than some chips and salsa brought out after I asked what the estimated time of arrival for our food was after an hour and forty-five minutes. I have never experienced worse service in my life. They continued to seat people even though they clearly did not have the capacity to take care of the patrons. Both my Mother-in-Law and I were hopeful for a lovely brunch where we could relax and enjoy our Mother's Day breakfast, but we got the exact opposite. This was my first time at The Landing on Madison, and it was also...

Disclaimer: This review is based solely on my experiences alone. This is in no way, shape or form, meant to offend or discourage anyone.

I used to enjoy time at The Landing every so often. Perhaps my fondest memories, were that of visiting with my grandparents. I brought a few friends in between. I believe the last time I went there was in summer of ‘21, with my late grandmother. God rest her humble soul. Though, at times I struggled to feel in place, everyone was still about proper nice. The staff were most welcoming and always inviting. The food was always what I ordered. My needs were always met respectfully. Lastly, the memories of long conversation are still remembered with an everlasting kindness. Thank you so much🤎.

God bless all on their future endeavors, may the love you give be the love you...