Dunkin' — Restaurant in Manalapan Township

This place was not organized at all! There was only 1 person ahead of me that ordered a bagel with cream cheese. When we went to the pick up area, there were 3 people ahead that were stating that they were waiting for over 10 minutes already for their order. The drive thru was going very quickly, however one person did come in that he was given the wrong order.

Once our order was given to me, which was before the other three people that had been waiting before me, I saw that they had not given me one of my sandwiches. When I told them, they knew exactly which sandwich it was, which makes me think that they knew that they forgot it. When someone asked why they were still waiting 15 minutes after their order was taken, the manager was yelling that he trying to get things together.

When we sat down and began to eat we realized that my daughter was given the wrong sandwich. By that point I didn't want to try to get a new sandwich. After my husband ate his sandwich he went to eat the 2 orders of hash browns that they had ordered, there was a chewed piece of gum in the packet. The manager began to yell at him when he gave it back stating that it wasn't a piece of gum. They finally gave him a replacement order and one additional order at no extra fee.

The store is beautiful and very luxurious and modern, but I will never return to this location ever again and let everyone else know not to go...

Went through drive through for the perks Win & was charged full price. When asked why? They said they are different franchises and don't honor the special. So I asked for a refund to go down the street to the other DD that would honor the win special. When getting my refund it was never putback on my card. They wanted me to delete the app which would delete my cards. Manager was called & said it takes 24 hrs to go on card just to her me out of the store & take the money I paid with no drinks. I kept the refund receipt & if its not on my card in 24 hrs I will be back in that store. So I waited to post my comment to see if my refund went back on my gift card after 24 hours & as expected it DID NOT. SO THEY TOOK MY MONEY & IN RETURN I DID NOT GET...

We went onto drive thru. The person working/taking orders was very patient and helpful. But the coffee ordered was Vanilla iced latte, what I got was vanilla iced coffee with milk. It didn’t looked right. So I asked if they made what I want. I was even asked if something was wrong, he explain what iced latte is and took the coffee and put in more iced coffee and bring it back. Ridiculous! I’m amazed at how he assumed I don’t know what a iced latte is and tried to fool me and put in more iced coffee and bring it back. The person should be very disgusted by his/her own self. Idiots. Never going back. Watch out for your orders they might be spitting...