We were traveling from Nebraska to meet my son halfway to Great Bend. We decided to stop at this restaurant.
The cashier was very nice and took our order. She gave us a card and told us to sit and they would bring the food
So, we got our drinks and sat down. People were coming in. Those people got their food. Some more people came in. They got their food. The cashier at one point walked past us and looked at our table and kept going.
Finally, we looked at our receipt and the time. We had been sitting there for 22 minutes at that point. I said, "If we don't get our food in 3 minutes I am going up."
Three minutes passed so my daughter and I went up. We explained we had been waiting for 25 minutes for our food. They asked how much the order was and if we had gotten this or that. I told her the price and the order. She said they lost the ticket.
They lost the ticket! That cashier walked around that restaurant many times and didn't notice we didn't have our food?! She walked right by and didn't notice we didn't have our food?!
They kind of acted like, "Oops, my bad!" They did offer us free ice cream while we wait for our food, again. I told her I would like a chocolate shake and my daughter wanted a peanut butter one.
I went to sit down while my daughter waited for the shakes. She came back with one. I asked her where mine was and she didn't know.
On a positive note, the shake was the best I had ever had. It was so creamy. It was very thick so we had to use a spoon, but, oh, it was so good!
We finally recived our food. It was, eh! The fries were good at least.
Will we go here again? If we did, probably just go for the fries and shake.
As a cashier it is their job to pay attention to the customers, what they look like and what they ordered, and to make sure they get their food in a timely manner, because had this been the case, we wouldn't have waited 35 minutes for our food.
I gave it two stars because of very...
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