Bojangles — Restaurant in Martinsville

Ordered 45 dollar chicken meal and 3 sides! The dirty rice was sticky,gummy,nasty! Never waste my money at bojangles in ridgeway and waited about 15 minutes 🤢🤮🤢🤮🤢🤮.I give no stars.name is Hannah, Il'm the Guest Experience Coordinator for the Bojangles in Ridgeway, VA. I wanted to thank you for reaching out to me regarding the experience you had with us back in March. I'm truly sorry to hear that you received cold food and experienced a long wait time. This is not the standard of service we aim to provide, and I can understand how disappointing this must have been. We strive for every customer's visit to be legendary and apologize for falling short of those expectations. If you would like to provide me with your mailing address, I would be more than happy to send you a gift card in the mail as an apology for your experience and to thank you for your feedback I would like to thank you for your patience and understanding on this matter. We genuinely appreciate your feedback as it helps us improve. We hope to have the opportunity.And this is what they sent me and I wrote back.just got a 25.00 gift card!! 1 spent 42 or 47 dollars and that's how you make it right??? l'm really dissatisfied with you ! That's not making it right! Making it right means me getting back what I spent! 25.00 dollars is nothing! I guess I need to go higher up! l'm really disappointed in Bojangles for not valuing there customers better than this!! SHAME ON YOU! PEOPLE WORK HARD FOR THERE MONEY!! UNSATISFIED CUSTOMER! I should get what I spent back! THAT'S WHAT IT MEANS WHEN YOU SAID YOU WOULD MAKE IT RIGHT AND YOU DIDNT!! I HAVE...

On Thursday of this week at 9:05 a.m., I went through the Drive Thru to quickly get a Senior Tea on my way to my private Therapy Practice. Well needless to say, there was nothing quick about it even though no cars in line. I sat at the window with my tea sitting inside the window for a lengthy period of time. Three of the employees inside were huddled together laughing and joking while I waited. I sat and watched their theatrics until one finally looked my way and started laughing and said “look at her face,” while the other two laughed hysterically. When one finally gave me the tea, the same lady that initially commented on my face said “she still has that face.” The female at the window said “I know, it is funny.” I replied to her that I was glad I was funny. I am sure I had a frustrated or disgusted look on my face. Never did either of the three apologize for leaving me waiting. I consider their behaviors to be disrespectful, unprofessional and bullying. I tried to call the business and left my number. I have yet to hear from the manager, which is no surprise. I also called another number to provide a phone review, along with putting a review on line. I will carry my business elsewhere as this establishment does not value good...

Well I order my food The guy on I had a hard time even understand what I was saying I said lettuce he said tomato but it was pretty clear that I wanted a chicken sandwich with the season fries I pull around there's one car in front of me and they're doing some work outside he tells me he gives me my tea I pay for it ask me to pull over in to a parking lot and he'll bring me my food out and there was nobody else there well I weighed about 6 or 7 minutes and I get my food he said he put some bo biscuits in there for me just as extra and I said thank you he was very nice employee very respectful very kind asked if I needed anything else I thanked him and I left and I drove 40 minutes home and realize that I wasn't even giving a sandwich I was giving a two-piece chicken dinner and the only reason I drove out of my way to go to Bojangles tonight was for the season fries on top of that it's 45 minutes away and I went 10 minutes out of my way to go there so I'm extremely frustrated right now The only thing good about that visit was the kindness of the employee maybe he was being too kind to notice that the food was that wrong...