Einstein Bros. Bagels — Restaurant in Maryland

Zero stars. Worst service ever. Management has given no assistance to the staff to help bridge the communication gap (almost all staff in day hours have little to no English speaking experience). Consequently, most transactions are variations of pointing, saying the name in English, pointing again, sending it back when they get the order wrong (which happens often), etc. I don't blame the staff - I blame whoever it is that is in charge, leaving their staff with no options but to "guess" when they don't understand what the customer has ordered verbally or through pointing up at the menu board. If management were to give the staff translator apps or even a picture menu for them to hand the customers, it would solve a...

The customer service was great, food was hot and fresh. However, the website information is totally wrong. It gives the address of the emergency room, 6701 N Charles St, instead of 6565 N Charles St, at the main hospital lobby. The number in their website is wrong as we called it for more information about location because of the construction, and it was someones personal cell as they hung up on me and when I called back they said wrong number. Obviously, he has been getting these for a long time. The employee stated they didn't have a direct number, they only have an extension. She told me to call the hospital and they may connect me to them. Both Google and Einstein Bagels...

I paid $3 for a plain bagel with plain cream cheese at the 6701 N. Charles Street location in Towson, which was ok. The problem was I waited more than 20 mins to get it and the cream cheese was spread so thin that it looked like butter. When I asked for additional cream cheese, I got a dirty look and was told it would cost extra. Then I asked if they could just add strawberry jelly and was told that would cost extra too. WTH! Lesson learned and I will never go there again. Back to Panera Bread for me. They know how to treat their customers and how to...