Popeyes Louisiana Kitchen — Restaurant in Maryland

Using the drive-thru is a pain on Sunday evenings now. The attendant at the window has rushed me twice now saying “time is going” “you’re using too much time” The first instance with her a couple weeks ago I had to call her supervisor (a guy name Alan or Alex I think) who apologized about her rushing me. He also mentioned nothing about being timed because basically she shouldn’t even say that to me. Second visit when I got to window I remember something I wanted to order n told her to add it to my order.. once again I’m being rushed about “TIME” and this time she stated I need to come inside to add the other item. There’s a professional way to address costumers and Popeyes employees at this location is lacking in “ Professional Customer Service”. The supervisor this time was Gloria Escobar who had a lot to say ( with attitude) about “Time” and why I’m being rushed (she was also rushing me) and that she will add the item this time only!! There was no difference with her demeanor and the drive-thru attendant and both instances with them caused my blood pressure to go up and gave me anxiety. The food here is great but the service is stressful to say the least. Thank you to gentleman supervisor for being humane and professional but I’m turned off from ever visiting this location again because of a few unprofessional female employees...

I came here with 3 minor girls who wanted spicy chicken food was great- however I fill up my cup of sprite and the flavor or syrup wasn't even sprite- I politely went to inform one of the staff and told her in Spanish can you please change the sprite syrup cause it's not tasting like sprite. In which she responded okay we will take care of it. I went to seat down and ate my food with the girls however the sprite wasn't changed and I asked another staff member a guy if he could please change the sprite and he responded with, oh sure but once I am done cleaning the floor...mind you I've already finished eating my food and it has pass over 25min and still the sprite syrup wasn't changed. Please do not eat here cause think about it your eating but also need to drink after every little bite...I don't think anyone would appreciate this kind of service so honestly I plan not to come here again. Customer are priority it would have been nice to have had the immediate attention to my...

I felt like it was my mistake to get food from this location and contribute to your business.

So I was about to forget how much the service professionals lacked mannerism, but, then the order was anticipated wrong. I was served from a drive-through and had to come back inside. There was only two cars ahead and minimal crowd. When a person ask you for a 16pc wings as quantity and you don't have 16wings option (just tenders), you should explain and offer other options, instead gave me only 6 pieces.

Common sense- If I am here for 16, why in the world would I leave with 6? Ask, explain!! If you don't like what you do, there are others who badly need it.

Also talk about mannerism, if you can't address back the appreciation we show you by saying 'thank you' - then you can take a short-cut and smile back or simply nod back.

I have been to other locations and that never felt like a crime. Not coming back here anymore.

(The manager did help to correct my order and...