Wendy's — Restaurant in Maryland

Food was fine. Rudest customer service experience (older lady with reddish hair). I was pleasant with her from the very beginning. Don’t bother asking questions like what topping are on the burger because it will just annoy her (I was trying to customize for my7 years old who has allergies). She rolled her eyes and asked the preparer and then told me the Baconator only comes with bacon and cheese. I asked again because my son has allergies and she sarcastically repeated so I ordered. I then went to the kiosk to double check the ingredients and lo and behold it comes with ketchup and mayo as well which my son is allergic to. When the burger came out, the nice preparer confirmed the mayo so I asked for another one. She then comes over and accuses me three times of opening the burger even though I didn’t even ln touch the bag. Even if I had, they got my order wrong. She then puts her hand to her face like she has had enough. Sheesh. If you’re not happy working some place, don’t ruin other people’s day for it.

If you must order, use the kiosk. It is much...

Went here for Breakfast with my parents on Saturday July 12th 2025. We were visiting the rest area that this is located in for a restroom break, and figured to take a food break too. At 5:00AM, besides the other shop, this was the only thing that was open and that was able to take orders. Cashier was pleasant and took our breakfast orders. I had the french toast sticks, and a small coffee. My dad got a baconator with a large coffee. My mom got an egg sandwich. Cashier was pleasant. Paid via credit card. We recieved our orders in a timely manner. We actually also sat outside the rest area to eat our food. While the food filled our stomachs, we didn't really like it all that much. The coffee was fine though! But maybe Wendy's isn't the thing for breakfast. This was also our first time trying...

Don’t say that you are open until 1 AM and then close at 8:30 PM. We stood in the kiosk line and then “manager” cut in front of us and told us that they were closing. She said that they were working any longer tonight. Then she allowed a white male, an Army Officer, to order food and check out. I don’t take issue that she allowed him to go, I love military folks but she handled it wrong and read the situation wrong. She could’ve cut service, after she served me, my husband, and two small children (no one was behind us). If nothing more than for the kids. She will want someone to take her kids into account one day… My final thoughts: Maybe there is a poor management thing going on here so in the end, I wouldn’t want this Wendy’s making my food. (bad ju-ju)! I miss the old...