La Provence — Restaurant in Maui

Food was decent, but the customer service was absolutely horrendous. Horrible way to run a business. Some items on the menu were nearly double or nearly triple of what the Google menu said.

I started by looking at their google menu online to see how much crepes were. According to the google menu, the total for our order would have came out to $33.40.

So l call at 9:50 AM. Owner picks up the phone and tells Us breakfast doesn't start till 10:00 AM in a tone that is slightly rude.

I call back around 10:10 AM. I order my food, and he tells me that the food will be ready in 20 minutes. Keep in mind, he doesn't tell me the total for the order, this will be important for later. I pick up our food, and the total comes out to $71.55, which is nearly double of what their Google menu told me. I pay (my biggest mistake as I should have just refused the food), I start questioning menu prices because they clearly do not match. The lady working there hands me their menu, which again, lists the items as nearly double of what they were online. I am going to list what the Google menu listed vs. the actual price.

Eggs benedict bacon, avocado, tomato: $12.95 vs. $22.95. Crepe salmon & spinach: $12.95 vs. $22.95. Lemon Crepe: $3.75 vs. $9.95. Cinnamon Crepe: $3.75 vs. $9.95.

Keep in mind, for the savory crepes I ordered, if you look at another yelp review photo of the menu, it says that it is $19.95, but told me it was $22.95, either she wasn't being specific, did not have the menu prices right in her head, or the menu is outdated. At this point, the only way to ensure you will get accurate menu pricing is if you show up to the restaurant in person and order directly off of their menu. The fact that I have to look at another Google review photo of the menu just to get accurate pricing is a little ridiculous, they do not even have an actual website to reference to begin with.

I asked her the reason for the pricing discrepancy, and she said it was because the Google prices were not accurate and it would cost them some money to change the prices online. So I ask her to kindly let the owner know that the customers who are ordering online are paying double without even realizing it. She replies with "I'm the one who actually runs all the online stuff."

Last time I checked, the goal of restaurants was customer retention. was charged nearly double of what was posted online, and the employee there seemed pretty unapologetic and there was no accountability happening.

I don't think they realize that not wanting to spend a few bucks to change their menu prices is actually hurting their business, rather than helping it. I wouldn't be so upset if I wasn't greeted with rude customer service after the fact that I had paid nearly double. I went home today feeling disgruntled and feeling like I got scammed a little bit, even if I didn't actually get scammed in reality. My father decided to follow up on call with them to confront them about the situation after hearing about it, the phone conversation went a little something like this:

Owner: "Hello?" Father: "Hello I am calling about-" Owner: "Speak up I can't hear you." Father: "Hello I am calling about the price discrepancy on your Google menu." Owner: "We don't control that." Father: "Do you want me to send you what I'm looking at? It says right here your crepes are $12.95. What's your phone number so I can show you?" Owner: "We don't have fax." Father: "What's your phone number so I can send it to you?" Owner: "You can't text this number, it's a restaurant phone." Father: "What's your email?" Owner: "Why would I give that to you. I don't know you." Father: "Fine, if that's the case, then we'll take it to Yelp." Owner: "Well why don't you go and do that then." Sarcastic Aloha End call So that leads us to where we are now. SO RUDE. I'm not even exaggerating, that is how the call went. If you still want to give your business to these people, that is fine, but I personally will not be. Edit: Just found their menu on trip advisor, which is also inaccurate. Who woulda...

WARNING FOR OTHER CUSTOMERS!!! PRICES ARE NOT ACCURATE YOU WILL SPEND CLOSE TO $100 FOR MINIMAL PORTIONS OF “GOURMET” FOOD. POOR POOR POOR CUSTOMER SERVICE. Since there is no website, no official menu, and a bunch of different photos of different menus with all different prices from other Google users we decided to use the Google menu because usually if you’re too lazy to create a website for your business you’ll have Google do it for you. Google prices were very reasonable asking $4-$12 for crepes/eggs Benedict. We called around 9:50am (they open at 9 supposedly) to which the owner answered and let us do our entire order just to reply with “we don’t open until 10”. Then maybe switch your hours online? Don’t answer the phone until 10? We called back at 10 and ordered which took a while because the phone they have either doesn’t work or the owner is half deaf. We specifically asked for no tomatoes in our order on the phone 3 different times as well. We get there and the total comes out to $71.55 for 4 items! 2 orders of crepes that supposedly cost $8 together, and two eggs Benedict that supposedly cost $22 together. We were also taken aback when we confusedly brought out our credit card and the girl working the counter just pointed to a small sign reading “Venmo Cash or Check only.” Coming from someone who has worked years in restaurants and in the service industry usually you announce the total and if you are a cash only restaurant (shady) at the end of the call so your customers don’t show up in disbelief. We brought our concerns to one of the staff members who rolled her eyes and very rudely said “that’s just google we have no control over it unless we pay for it, you have to walk into the restaurant for the real prices, I run all the internet stuff so I would know. Sorry?” She said it all very quickly because she knew the restaurant was in the wrong and it must be hard work tending to 1 singular table! Being a (barely) established business I’m not sure maybe you could either (1) pay google to stop misleading customers or (2) sit down for a second when you get a break from waiting the tables you don’t have and type up a website like any good business would do. You guys are only open for 4 hours a day anyways lots of free time huh? :) we kindly suggested they stop half asing their business to which we got a very short “yeah sure thanks”. We got home and were astounded when we found a singular crepe in each box and tomatoes in our food. Just so everyone is aware it is $10 DOLLARS for singular a crepe!!! $22 for the savory ones. We called them in disbelief to which the owner unfortunately answered again. We told them our complaints and tried to help them out a bit by sending them the prices we had been looking at. We asked for any contact number/email so we could show him to which the owner responded “why would I do that? I don’t know you. Why don’t you take it to yelp or something. Aloha.” Sad display of humanity :) Attached the Google prices down below so maybe y’all will take a look/other ppl can stop getting confused and save their money. Would be writing nicer things if yall got your crap together or made any attempt at all to not be some backyard restaurant with a lame excuse for an...

Sadly, this place is not worth your time or hard earned money. It pains me to be so savage, but I'm finally getting around to this review after a horrible experience here over 2 months ago. As soon as we walked up we could see the staff was stressed. It was cash only so we left to the ATM and returned. The staff was rude to us as we waited patiently. We noticed that the tables already seated were getting their food brought to them like 20 min apart from the other people at the same table.The staff coming out of the kitchen would kick open the screen door to the patio eating area. We were glad nobody was standing there to be hit by the door. We waited patiently for about 20 min, when finally a flustered lady waitress offered us the table 2ft from this screen door they would kick open every 30 seconds. We politely informed the lady staff member that we thought a couple that were ahead of us had been waiting longer and we were more than willing to wait (even longer) for a another table (further from the door). This female staff member snapped at us with: "don't tell me how to do my job". The patio wasn't even that busy so there was no obvious reason for the staff to be so rude and flustered. With this comment we informed them that we would leave and left immediately. There's no excuse for treating customers that way. Even when we were waiting I was saying to my wife that all signs pointed to the place being horribly managed and the staff is probably tormented by the owner/management. After reading some of the other reviews on here it is clear the owner is completely unprofessional and doesn't care anymore. He apparently has cursed at regular customers. This place used to be amazing and come highly recommended. Just for reference, we have lived on Maui 10 years. I don't know what has happened to the owner but don't waste...