hello boba McKinney — Restaurant in McKinney

Incredibly horrible experience. I would give it zero stars if I could.

Originally, I had given Hello Boba a try when it first opened, and I got the tiger milk tea. It was horribly sugary. I get that it’s brown sugar milk tea, but the overwhelming sugary taste was nauseating. I love tiger milk teas from other places, but I suggests never ordering it unless you want to seventy six cavities and aching teeth. It’s hard to believe this is a best seller, unless their demographic is five year old kids with sugar addictions.

However, I gave this place another try, maybe thinking I got incredibly unlucky with my drink choice. This time around I ordered the Vietnamese coffee. It looked like cold brew. There was no condensed milk inside, and it did not have the opaque color of traditional Vietnamese coffees. On top of that, when I went inside to tell them they forgot the condensed milk, they said they did put it in. However, it was pitch black and didn’t have the subtle sweetness as real Vietnamese coffee. You would be better off getting instant Vietnamese coffee from 99 ranch or your own coffee grounds and condensed milk (so you can actually have condensed milk) I have now seen other reviews that have the same complaint, but they receive replies from the owner denying their complaints. Many reviews from the owners feel like they are deflecting fault and refuse to believe their business or their employees can make mistakes.

Also there was a 30 minute wait for a two car long line drive thru. The car in front of me had only a couple of drinks, while I also only had one. The wait was not worth it. You would be better off going to any other boba place. This place is not worth the convenience of being nearby: take the extra ten minutes to go somewhere else unless you want to waste money on un-drinkable boba. I look forward to never coming here again.

UPDATE: In the owners response, they are lying. I did not taste my drink in the store, let alone did I say it tasted good. I had asked for a refund, and that second drink i “ordered” was the store making me another drink because I didn’t want my vietnamese coffee at all. Sad to see the owner try to bend the story to save face. Extremely...

I was a regular here since they opened and my wife and I never had an issue. We even moved far from the location and still made the drive because we enjoyed it here, Up until 2 weeks ago we got 2 drinks but the plastic seal wasnt fully sealed onto the cups somehow and the drinks spilled all over my car. I called the store that same day and spoke to a gentleman, he guaranteed he would remake the drinks whenever I was in the area again as long as I bring in my receipt and apologized for the inconvenience. My wife and I Came back yesterday only to be ridiculed and harassed by the young man at the counter and the girls making the drinks. My wife and I were letting the young man at the counter know about the situation when he immediately became aggravated and defensive and began to verbally attacks us. He even made a bigger scene by grouping the girls and asking them if they received a call today in a very asinide and sarcastic matter, although we specifically told him we placed a call 2 weeks ago. He proceeded to cause a scene and just belittle us about the situation and how he was entirely right about the situation as he ripped the receipt out of my wife’s hands. This was humiliating and ridiculous to deal with, it’s a shame to deal with this considering we never had and were very loyal customers. We did not know this is what the owner stood for or what Hello Boba considered customer satisfaction. Truly dissatisfied and disappointed with the ways things were handled here. Hopefully they come into some better people with real...

My family and I JUST left the McKinney location (3:50pm 3/13/2023) and I am very displeased. When we walked in, the young girl NEVER greeted us, not once. I was ready to turn around and walk out because that is HORRIBLE customer service, but my son was so excited to try boba for the very first time. I bit the bullet and allowed him to look over the menu to see what he wanted. She never asked if we needed any help of any kind. Even when I walked up to the register, she never extended any sort of greeting. I over heard her taking a drive-thru order so I stood there and allowed her to finish up. Still, waiting for her to ask ME if I was ready to order since I am the customer. After a strange stare down, she quietly asked “are you ready to order” UHM DUH, why else would I be standing here??????? After my kids and I finished up our drinks, and began to walk out, she never told us goodbye or to have a great day which is strange because there was a customer that came in after me and she screamed “thank you!! Have a great day! from the mountain tops as said customer walked out of the door. I am very dissatisfied and super disappointed. This was our VERY first time patronizing this establishment and I just say, I do not think we will EVER be back. Unless you this situation is handled and/or theres a completely different employee...