Dunkin' — Restaurant in Methuen

This place used to be my go to!! And I swear there is new workers here constantly! I had my order messed up and thankfully I was able to speak to who I believe is the GM and she quickly refunded me…….. went there the next day and I had to repeat my order 10x (no exaggerating) and they made 4-6 different coffees(cause they couldn’t listen and get it right) , and also over charged me after I told them the order so many times someone finally said ok take that off her total (there was an extra espresso but everything else was correct and I still couldn’t get my order correctly made, and still ended up being charged incorrectly) I finally received my coffees (that ended up STILL being wrong) and there was coffee all over them, the cover was not on fully and came off and got even more coffee EVERYWHERE!!!!! It used to literally be my favorite dunks! And now I dread going but it’s the closest to me 😫 I called to try to speak to a manager probably 5 times within 2 hours and not one single call was answered!! During this horrible experience one person seemed to want to get it correct, Alex!! The only person, but everyone had all ready made everything so confusing that it was impossible !! Should def listen to the customer instead of speaking over then! Thanks Alex for...

Erich Weihrauch I do believe the reason for that is that the ovens are cleaned every night. I'm assuming this is the reason because I've had a similar experience as well as most of my family. When confronting my middle child who has worked at a few different locations, this was the only answer she could give me. Unfortunately I think she is right and I think this is part of the reason I stopped ordering food from their years ago. However from what I was told if you order a few hours later after they open and few hours before they close.. They do not have that horrible metallic taste. I could be wrong, she could be wrong but I figured I'd throw it out there. Other than that the service has been quick and my coffee always comes out perfect depending on who may be working that day. I've lived in the same house for 25 year's now and my local Dunkins knows exactly how I like my...

Walked in on a Sunday morning, there was probably about 8 workers in front of me but I stood at the counter for almost two mins before someone asked if I was helped yet. When placing my order of two coffees, I could see on the screen that it was being put in wrong so I corrected and was given so much attitude that another employee came over to finish correcting. Once it was put in correctly, I waited another two mins for them but was again asked how my coffees were made. After repeating it again I was given two wrong coffees. Left asking myself why i...