UPDATE: The response to this complaint is an embarrassing lie and the person who wrote it should be ashamed of themselves. I had no idea who supposedly mailed my card back, I accused no one in the manner in which this person claims; I simply called very briefly to let whoever was in charge know that either the card had not been mailed back (i.e., it had been taken by an employee or someone with access to wherever such things are kept) or that it had been mailed to a wrong address. I'd already heard from Visa by that point, a replacement was on the way, and I simply wished to let the establishment know what'd happened, as I thought the owners would appreciate the information. What a pathetic story you've concocted, clearly some bizarre attempt to save face.
No one claimed it was your responsibility to return the card to me. You could have easily said no and that would have been understood. I didn't ask any waitress, I simply left a message for the owner. Now your restaurant compounds the shadiness by conjuring things out of thin air that never happened. I was never once "rude and nasty" to your employees, my mention of the post office was meant ironically, and this totally fabricated tale of yours deepens my suspicions. If you'd lie here then you'd lie elsewhere. I'll take full responsibility for ever having stopped at your establishment. Seriously, shame on you.
P.S. I've never heard of a restaurant claiming that to cook a hamburger medium-rare was in any way difficult.
ORIGINAL: Had always wanted to stop here, finally did. Excited because of the specific soups that were listed as specials, along with the Saturday night ribs. Go to make our orders. Oh, the soups are gone. Oh, the ribs are gone too. "I guess I should have told you beforehand," says the nice waitress. Yes. Good idea. Eventually I saw her erasing the board proclaiming the Saturday Night Specials.
Oh well, it's a mistake, and we all make them. I order some type of hamburger steak, medium rare. After a long time our food comes to the table. My companion's hamburger is okay, but my hamburger steak is not medium rare. Instead, it's overcooked. Didn't taste good. So not a good experience. I tell myself I won't come back. However, I'd never write a bad review for all of this. They're a small, rural restaurant struggling with various issues like many other businesses.
Monday morning I reach for my credit card. It's gone. Realize I might have left it at the restaurant, and indeed I have. Remember, we all make mistakes. After a couple of phone calls back and forth over a couple of days it's agreed that it can be mailed to me, as I live some distance away. Days go by. Nothing. I call and check. Hasn't been sent yet, it will be tomorrow. Wait some more. Nothing in the mail. Call back. Yes, someone seems to remember it being sent. I'm checking the mail every day. Nothing.
Then I get the text from Visa telling me they've turned down a charge on my card. Someone's attempted to purchase something in Mexico. I cancel the card. Call the restaurant. Explain what happened. Am bizarrely told that my card should be at my house any day. No, I try to make clear, either an employee took it or it was never mailed. The gal I was talking to tells me she was the one that mailed it. If that's true, either my very simple home address was incorrectly written down, though I'd had a person read it back to me when I first gave it, and magically ended up in the mailbox of a nefarious character, or there's a scam going on at the post box in the extremely small town of Midvale, or some dubious employee is up to shenanigans.
So, as everyone knows, there's the annoyance of canceling the card, waiting for replacements for you and family members, trying to remember all the recurring charges it's linked to, etc...Pain in the neck. Overall it was a poor experience with the Country Coffee Cabin, and I wish I hadn't stopped there. From my first phone call, I sensed some incompetence, but there's definitely the possibility of dishonesty,...
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