As a new resident, I'm a bit underwhelmed. I have been here three times so far: New Resident Meet & Greet, On the Edge and Bingo.
The appetizers at the meet & greet were just OK. The cheesecake was pretty good though. I did have a light bulb above me that was flickering. I pointed it out, and two nights later when I was there, it was fixed so KUDOS for that!
During On the Edge, I was extremely disappointed. We were sat quickly, yet it took about 10 minutes to have someone come over to us for a drink order, then almost as long to get a glass on wine. While I understand it was very busy, there were not enough servers. I ordered dessert at 5:47 pm, 10ish minutes later I asked where it was and was told it would be right out. A little after 6pm I asked again, and exactly 20 minutes after I ordered the apple crumb cake it finally came out (it was really good, but not good enough to wait 20 minutes for). I know this because the server brought out the ticket showing the time she entered it. Absolutely ridiculous.
Bingo: I had a great time at my very first Bingo ever! The service, eh lacking again. You could go thirsty waiting for a drink ... or your correct order at that. Watching orders, drink or food come out that were incorrect. I ordered the sliders. They were dry and for the price should have come with fries. It was a bit chilly in the room, hoping next month it will be...
Read moreI once gave this place a 5 star review. My feelings have changed.
We did not dine there for a while, and then we heard it was under new management, so we gave them some time to work through the growing pains and went back. The service was HORRIBLE. I am usually very understanding about service, but we had a trainer/trainee duo, and apparently they were not communicating with each other very well, and neither one of them was really taking care of us (they were not working in tandem). So we felt ignored/overlooked the entire evening. I had to keep flagging another server down (who was not our server) for everything we needed. Both of our burgers (ordered med rare) came out well done. Flagged the different server down (because we were not checked on) to send them back. When they finally did come back out, they were perfect. And to top it all off - they reported us as a no-show to Open Table!!
Yesterday my husband went there with his friends, and the service was fine but the food was terrible. One burger, ordered med rare, came out well done again, and two club sandwiches came out with white bread which was soggy and barely toasted. His friends said it was the worst club sandwich they had ever had. How can you mess up a club sandwich?? And the food took FOREVER.
Landing, you need to get your...
Read moreFirst time there. We got there at 2pm, not crowded. We were greeted by the hostess and seated outside. Waiter was excellent but food was horrible! I ordered the Classic Reuben sandwich and fries. My date ordered margarita pizza. Again, the place was not busy, it took over 40 minutes to get our food. My Reuben was obviously left under a warmer light and was dried out and horrible (no Sauerkraut, dried out bread, and minimal meat) The fries for $12.00 we're good. My dates pizza, was missing a lot. Several pieces had no topping and the mozzarella cheese was not melted. They simply put tomatoes, mozzarella, small pieces of basil and a splash of balsamic glaze on a warm pizza crust. I did not complain because I had already complained about out sweet tea having large foreign matter floating within. The waiter did apologize and said that the tea bags had leaked during the brew process. He attempted to brew another batch, which also had problems. Water for lunch!...
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