Dairy Queen Grill & Chill — Restaurant in Milton

Went through the drive thru and placed a simple order, got to the window and got our drinks then got pulled up - no big deal at all! When they brought the rest of our food, an item was missing. I hollered "excuse me" out my window to the employee who brought out our food, but she was too far away to hear. We sat where they told us to pull up to for a few minutes to see if they would realize they had forgotten something. Sure enough, an employee walked out with our missing fries after a few minutes. She barely walked close enough to hand me the bag, to which I said thank you for, before turning around and mumbling under her breath that I could have just walked inside to get them. Not that it matters, but I could not have walked in as I had my dog in the car, but additionally if I wanted to come inside I wouldnt have gone through the drive thru! This comment wasn't meant to be heard by me I'm sure, but I did hear so I immediately called the store and asked for the manager. The general manager, allysa, could only offer a very dry, unbothered "I'm sorry about that" to the situation. She first told me that there was no one else to speak to but her and then that I would just have to google corporates number, because she didn't know it or have it. She refused to give me her full name because "she doesn't give out last names" (which ive never heard from a general manager at any other business) and also tried to tell me she didn't know her store number. If this is the quality of general managers accepted by dairy queen, it makes sense why I don't see very many around anymore. Very unprofessional and just flat out rude - should not be in customer service especially not at a...

Service was impressive because there was a line of cars in the drive thru out to the road and a line inside as well but they were getting people through quick. Unfortunately we hadn't been to a DQ in quite some time...wow things have changed! (We actually went for our anniversary cuz it sounded so good! Bad decision😔) So we both got chicken baskets, which don't come with gravy anymore! I guess that should've been our sign to skip it. We ordered 2 sides of gravy a piece anyway and were given this slightly tan flavorless goo instead of the classic gravy the used to have. On top of that the chicken strips have shrunk immensely! Oh well, at least I can still get my favorite blizzard.... Wrong! We ordered 2 large blizzards and about died when we were told it was $15! Then the last kick to the face was when they told me my beloved mint Oreo blizzard was no longer an option. I've been eating those for years, and disappointed wasn't even the word for the let down I felt! I understand prices are going up everywhere, but the downsizing too.... Needless to say, we won't be back. The only positive thing about the experience was the service, they were on point! The company however,...

In the summer me and my boyfriend ride his motorcycle a lot so in the spring summer and fall where they are two to four times a day at the Milton Kentucky location in the winter at least once a day the last couple times we've been there it's been the same hateful nasty rude little blond girl who is shift manager or manager or whatever messes up our order every time we normally are very nice about it just have her correct it or don't even call don't even nothing we just let it go tonight my milkshake was just that milk it was straight liquid a milkshake should be semi thick imma text her to it something I do it back in ask her if she could remake it thicker she popped nasty attitude slammed the new one down and tell me good what drinking it and that one she's a hateful and rude so I finally come back at her tonight but I hate that because for one it's the only restaurant in Milton and 2 like...