Taco Bell — Restaurant in Mineola

Update: I had decided to never go to this Taco Bell again but I gave them another chance and they redeemed themselves. However, tonight they messed it up again. I asked for no sour cream on my grilled cheese burrito box items. Not only did I get sour cream on my chalupa but my grilled cheese burrito was made without grilled cheese on the outside. It's basically a 5-layer with spicy chip pieces in it. I know good help is hard to come by these days but this has been a consistent problem for years at this location. And with the higher prices we are paying, I definitely expect to get what I ask for. Gas costs too much to drive out of my way as I mentioned before. I love my Taco Bell but they gotta do better.

Old review: I am DONE with this Taco Bell. It's ridiculous that I have to check my order to make sure I get everything. 9 times out of 10, they've missed something so I'll have to go back through the drive thru for my missing item(s). Today, I checked our order before leaving the parking lot and everything was there. Once we got to eating it, however, I found that my requests for no sour cream, extra sauce etc. were ignored. I can't stand their sour cream and it's not something you can just take off. I tried to salvage my food but probably ended up throwing half of it away. I shouldn't have to pick through and open every item I order here on the parking lot to make sure they've done their job. Next time, we will drive all the way to Lindale for Taco Bell. Maybe they'll even have my favorite discontinued items there???

Older review: I'm sooo disappointed with today's drive-thru visit. My family and I eat here frequently and normally have no issues but they've been off their game lately. On a previous visit, we were missing items that we ordered and paid for...let it slide. This time though, not only did we not get a couple of items, our order was also prepared and packaged wrong. We ordered two boxes with no sour cream, fritos burrito, bean burrito and a #1 meal. Food was not organized so non-box items were in the boxes. I got a big bite of onions in my 5-layer because it was the bean burrito. The person that wanted the bean burrito no longer wanted it because I took a bite. Supreme tacos were also put in the boxes but the kids already ate the other tacos. So we ended up throwing out the rest...sour cream haters. Ok, we are picky but if packaged properly, no problems. Live too far away to call and fix. I will definitely check my orders from now on.

Oh, also, I'm really bummed they discontinued the enchirito and double...

It was 11:30pm on 10/11/2918 I was hungry and wanted a Taco from the Mineola, TX Taco Bell. My Roadtrek class b camper van was too tall for the drive thru. The front doors were locked so I couldn't use the lobby to order my food. I parked in plain view and walked to the drive up window to place an order. No cars were there. The manager refused to serve me. She said too dangerous. I showed my ID (I'm a retired Peace officer).She said I "could get run over". I said, "there's no one here". She still refused. About that time a car pulled thru, I had stepped over to the opposite side by the curb.

As the young man got his food I asked him (from the passenger side, if he would place my order) the manager still refused and told him he had to "drive back thru and order." I said, "theres no one here". She still refused. The young man pointed to Whataburger and said, " you can get something to eat there." I said "I don't want a hamburger, I want a taco and burrito." Then I said, "that's Ok, she isn't going to serve me." He apologized and drove off. I felt disrespected and that I was being treated as a second class citizen or a transient. I am and was starting my vacation towards the New England states to see the changing colors of Fall. I had to drove to Gilmer TX to get my food. They were polite and respwctful ro me.

I've been a Taco Bell customer for 42 years. Started eating there in Tyler, Tx whencthe Taco Bell was by TJC and I have never been treated in this manner before...wish there was Taco...

Since there’s no way to give a review when ordering online- this is going to have to do… My coworker placed and order online. We thought it would be easier just to add my order through the same portal. There was an error excepting my credit card. Except everything was billed and charged to my cc. Called the store that had our order the guy said no we don’t see your order but we’ll take care of it when you get here. I showed up he said he was who I spoke to but since I orders online there was nothing they could do in the store. I explained and showed them the charge on my bank. Sorry and you’ll have to reorder online to get what you want. You cannot order in the store. I was frustrated at this point. I stated I was upset bc I’ll have to be double charged. I told him I was not upset with him but I was very frustrated with this whole situation. Never did a manager help me or offer anything to help with the situation. Everyone said I do no how to use the app so you’ll just have to figure it out on your own. Horrible Customer Service at Taco Bell...