Catfish Charlie — Restaurant in Mississippi

Yikes. Service at this restaurant used to be so much better. We've been to this place annually within the last decade and the service has always been top notch. Tonight the service took 3 hours with barely an apology from management. Most restaurants seem to care enough to make amends in cases like this with offering maybe a free dessert or partial dinner refund, unfortunately none of this was offered so we left feeling underwhelmed compared to previous visits. The fish was good and hot, but the grilled fish was barely warm. Took forever to get drinks, several occasions we took our cups to the bar to ask for help. The menus were also sticking to the table like one of them hasn't been wiped down or cleaned in weeks. Yuck. Just a very bizarre experience, but this was for my husband's birthday and he was pretty displeased so I don't see us coming back unfortunately :(. EDIT: I forgot to add another major flaw... The prices!! If the prices reflected the service, I wouldn't be giving such low stars, but the fact this place charges an arm and a leg for mediocre food AND terrible customer service, it just worsens the experience. Also when we initially when we walked in, we noticed half the restaurant was occupied, usually it is packed so it definitely feels like this restaurant is losing customers. So unfortunate given the fact we've made this visit a tradition, but there are other cheaper places to eat with better service...

I went there for the first time for a birthday/Christmas dinner and I liked the old fashioned setup and the checkers board on the table is pretty neat then the food was mediocre and I had a polite waitress but we had 3. Leaks falling on our table and food she brought owner out and all he did was put two ice buckets in the middle on our table to catch the leaks and never offered moving us and the bathroom was flooded with leaks very unprofessional and also no discount or free meals that was upsetting and the catfish isn't all that the breading is good and the sweet potato and onion rings were the highlight of our meal which isn't that fulfilling of a meal for such high prices as well I won't...

I visited a few weeks ago for the 1st time. The service was top notch, never had to ask for refills, and she was very nice and friendly. The catfish was pretty good, but not the "best ever" or anything, and very limited choice of sides for the all-you-can-eat option! When paying my bill with the cashier, I merely suggested offering more or some different sides, such as baked beans, tater salad, fried okra, or beans and cornbread, to which she scoffed @ the idea by saying: "We've offered the SAME items/ menu for 43 years, why change what works?!?" Seriously??? So, I'm to believe the items/ menu is the same today, as was on day one...