Dunkin' — Restaurant in Missouri

I go here often and most of the time my coffee is amazing except the last 3 times i have been there. They have changed ownership and upgrades to their services with a new system as I was told. They have also increased the prices.The employees are not trained properly on the new system. I waited in the drivethru for 55 minutes and with only 6 cars in front of me you wouldn't think I would be waiting that long. I finally ordered after one of the cars jumped out of line because it was taking too long. I ordered 3 coffees and a few breakfast items. Two of my coffees were completely wrong and I paid for larges when they were supposed to be smalls and my food was thrown in the bag with no care that all of the food was at the bottom of the bag smashed and dumped out. I don't understand why it was this way because they had more than 30 minutes after i ordered to get this right. From the drivethru window there we about 8 people working amd no one knew what they were doing. I am very displeased with the service, the care and the employees attitude when I addressed the issue. I paid thirty dollars for terrible coffee today and smashed food. This is very sad because I go here everyday and order the same coffee everyday. And it's the 3rd time this has happened. I work in food service and understand that good things take time. If you have 6 people in the drivthru in one hour then your profits are going to take a hit. Roughly that 100 dollars an hour if you only service 5 to 6 cars. Something should be done to help with this but unfortunately I have learned my lesson and will...

I really don't want to give it a 1 star and gave them 2-3 chances to redeem themselves. Politely brought to the attention to shift manager that I'm not content ever when I eat their glazed donuts...It seems they never coat their glaze donuts with enough glaze. Hense the glaze donuts were STALE multiple times already. It may sound petty I'm even having to explain this to you, but I came from Dallas TX where any Dunkin Donuts you go to there, they actually properly coat their glaze donuts. Here...it never seems to be the case! Part of enjoying a donut is the glaze, not just tasting the dried bread only! Lamb's (donut shop) down the road properly glazes their donuts. So why don't I go to Lamb's then? One, because I love Dunkin Donuts and two, because I was giving them a chances. I hope the shift manager brings it up to whoever needs to hear my concern at the Ft. Leonard Wood Dunkin Donuts as she told...

Around September they got new owner supposedly. Their prices on the screens do not reflect the price at the actually charge. I got two bacon, egg and cheese English muffins and was charged $11.50 for both together. i’m sorry, but that is an insane price for a sandwich. I would not have bought an almost 6 dollar sandwiches. The price was shown correctly on the screen. I asked them about it and they said it’s because they have new owners and they haven’t switched it yet. There was noting they could do about it. I said that was pretty misleading and they should charge correct prices that they show or change the screens. I made a mistake of going again. A few days later I waited 30 minutes in the drive-through and then my bagel didn’t even have the bacon on it. That they charged six dollars for. It was all good until about...